Tiffany Boyer
Detroit
Summary
Reliable and upbeat. Successful at promoting customer loyalty, satisfaction and purchases with attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable with excellent organizational strengths and superior work ethic.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
In-home help remote care services
Detroit
09.2024 - 12.2025
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed strong customer relationships to encourage repeat business.
- Excelled in exceeding daily credit card application goals.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered inbound calls, chats and emails to facilitate customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Sales Associate
Self-employeed
Detroit
06.2016 - 08.2016
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Built relationships with customers to encourage repeat business
- Provided positive first impressions to welcome existing, new, and potential customers
- Engaged with customers to build rapport and loyalty
- Assessed customer needs and utilized suggestive selling techniques to drive sales
- Engaged with customers to effectively build rapport and lasting relationships
General Laborer
Soft Scape. Outside Flower And Yard Decor
Waterford
10.2014 - 12.2015
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment
- Loaded, unloaded, and moved material to and from storage and production areas
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions
- Performed general housekeeping and cleaning tasks
- Completed tasks efficiently for timely project completion within set deadlines
- Performed quality checks on products and materials to identify any defects
- Efficiently loaded and unloaded trucks with necessary materials for each project phase while adhering to proper lifting techniques
- Read work orders to determine work assignments and equipment and materials needed
Caregiver
Self Employed
01.2009 - 08.2015
- Assisted clients with activities of daily living, promoting independence and quality of life
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space
Education
Diploma - High School
Western International High-school
Detroit, MI06.2006
Skills
- Bilingual Spanish / English Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Reliable and punctual
- Excellent people skills
- Problem-Solving
- Multi-tasking strength
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Outgoing
Timeline
Customer Service Representative
In-home help remote care services
09.2024 - 12.2025
Sales Associate
Self-employeed
06.2016 - 08.2016
General Laborer
Soft Scape. Outside Flower And Yard Decor
10.2014 - 12.2015
Caregiver
Self Employed
01.2009 - 08.2015
Diploma - High School
Western International High-school