Samantha Bracero
Hillside,NJ
Summary
Reliable Customer Care Associate with strong background helping customers with diverse needs. Competent with telephone, email and chat inquiries. Calms individuals dealing with highly stressful situations. Balances scripted responses with personal expertise to quickly resolve inquiries. Strong leader and problem-solver dedicated to streamlining operations and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Customer Care Associate
Bet MGM
2023.11 - Current
- Primary point of contact for all customer inquiries via e-mail/ phone/ live chat, and represent the company in a polite, professional, and courteous manner
- Assess situations, identify issues, and follow established Standard Operating Procedures to resolve complications, as well as anticipate, meet and exceed our customers’ needs and expectations
- Work in coordination with other teams, local and remote, to achieve assigned objectives, as well as escalate system anomalies and individual issues faced by clients to relevant departments
- Proactively analyze various situations and recommend pre-emptive solutions to mitigate future problems
- Act as a lobby host within provided guidelines; adopt a customer-centric attitude and ensure that our clients’ experience improves with every interaction
- Perform other duties as assigned, based on business needs.
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
Server
Red Lobster - Part-time
2023.03 - 2023.11
- Greet guest with a happy a friendly manner
- Follow proper check, ATM, credit procedures, and cash handling procedures
- Ensuring each dish appears correctly prepared, and be able to describe and answer questions about each dish
- Assist with side work before, during and after each shift
- Stay aware of the dining room and being prepared to provide any item a guest request
- Maintain overall appearance of dining room and expo station
- Respond appropriately to guest requests/needs, communicate with servers and staff about all issues and requests
- Be ready and willing to aid coworkers as necessary.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server, Host/Management
POC All You Can Eat Sushi
2021.11 - 2023.02
- Follow proper check, ATM, credit procedures, and cash handling procedures
- Ensuring each dish appears correctly prepared
- Assist with side work before, during and after each shift
- Maintain overall appearance of dining room and expo station
- Respond appropriately to guest requests/needs, communicate with servers and staff about all issues and requests
- Be ready and willing to aid coworkers as necessary
- Communicate with server and hostess to assure efficient seating, table utilization and customer service
- Assist with new employee training.
Hostess / Server
Charlie Browns
2016.04 - 2020.08
- Follow proper check, ATM, credit procedures, and cash handling procedures
- Ensuring each dish appears correctly prepared
- Assist with side work before, during and after each shift
- Maintain overall appearance of dining room and expo station
- Deliver food promptly to guest and be able to describe and answer questions about each dish
- Respond appropriately to guest requests/needs, communicate with servers and staff about all issues and requests.
Receiving Clerk
alice + olivia
2018.11 - 2020.04
- Receiving (packing slip accuracy), verify accuracy of all import shipments / documents by matching them with arriving merchandise
- Count & Scan all incoming Inventory, ensuring that correct items have been counted & received
- Adding required labels, hangtags, and/ or RFID labels to merchandise
- Reading and understanding of Shipping documents; AWB, Bills of Lading, POD’s, ASNs, Product labels
- Work closely with customer service, allocation, production and logistic teams
- Advising the Logistics team, of what has arrived / received into warehouse.
- Regularly reviewed invoices and double-checked orders.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
Salon Assistant / Receptionist
Ame Salón
2018.06 - 2018.11
- Follow established standards for safety and cleanliness, keeping equipment properly sanitized and hair and treatment areas clean and presentable at all times
- Ensure compliance with all state licensing and health requirements
- Assist salon operations, including but not limited to: answering telephones and scheduling appointments, stocking shelves, sweeping, and other duties as assigned by manager.
Education
NJ Cosmetology License -
Parisian Beauty Academy, A Paul Mitchell Partner School
06.2021
High School Diploma -
New Milford High School
06.2017
Skills
- Internet
- Blue Cherry
- Microsoft Office – Word, Excel, Outlook, PowerPoint
- Customer service
- Problem Resolution
- Data Entry
- Attention to Detail
- Multitasking
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Adaptability and Flexibility
Timeline
Customer Care Associate
Bet MGM
2023.11 - Current
Server
Red Lobster - Part-time
2023.03 - 2023.11
Server, Host/Management
POC All You Can Eat Sushi
2021.11 - 2023.02
Receiving Clerk
alice + olivia
2018.11 - 2020.04
Salon Assistant / Receptionist
Ame Salón
2018.06 - 2018.11
Hostess / Server
Charlie Browns
2016.04 - 2020.08
NJ Cosmetology License -
Parisian Beauty Academy, A Paul Mitchell Partner School
High School Diploma -
New Milford High School
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