Jordin Bravo
tucson
Summary
Dynamic Customer Service Representative with a proven track record at the original chop shop, excelling in complaint handling and relationship building. Recognized for resolving customer issues with empathy, enhancing loyalty and repeat business. Skilled in utilizing sales maintaining professionalism in high-pressure situations.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Egees
08.2024 - Current
- Provided prompt and courteous assistance to customers, resolving inquiries and issues efficiently.
- Utilized customer relationship management software to track interactions and follow up on outstanding requests.
- Collaborated with team members to ensure consistent service delivery during peak hours.
- Assisted in training new staff on company policies, procedures, and customer service best practices.
Customer Service Representative
the Original Chop Shop
04.2024 - Current
- Adapted quickly to changes in product offerings, ensuring up-to-date knowledge for effective customer support.
- Maintained a clean and organized workspace, contributing to a positive environment for both customers and colleagues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Marana High School
Tucson11-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint handling
- Relationship building
- Problem resolution
- Customer relations
- Conflict resolution
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Customer Service Representative
Egees
08.2024 - Current
Customer Service Representative
the Original Chop Shop
04.2024 - Current
High School Diploma -
Marana High School
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