Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tiffany Braxton

Baltimore,MD

Summary

Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs. I'm extremely Goal-oriented eager to improve team productivity and maximize guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational leadership style and a hardworking mindset. Polished hospitality industry professional with exceptional knowledge of sales and marketing techniques. Highly effective in addressing patron issues and communicating with personnel to facilitate resolutions. Personable and energetic.

Overview

4
4
years of professional experience

Work History

Assistant Front Desk Manager

Baltimore Marriott Inner Harbor at Camden Yards
Baltimore, MD
08.2022 - Current
  • Supervised front desk clerks and ensured they provided excellent customer service to guests.
  • Ensured that all relevant paperwork was accurately completed prior to check-in and check-out procedures.
  • Maintained an up-to-date knowledge of all hotel policies, services, room rates, and special packages.
  • Coordinated with other departments to ensure smooth functioning of operations.
  • Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
  • Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
  • Analyzed customer feedback data to identify areas of improvement.
  • Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.

Front Desk Agent

Marriott International, Inc.
Baltimore, MD
08.2021 - Current
  • Provided excellent customer service while upholding company policies.
  • Collaborated with colleagues to ensure smooth operations of front desk area.
  • Processed payments accurately and efficiently.
  • Resolved customer complaints promptly and courteously.
  • Addressed customer needs in a timely manner.
  • Provided information about hotel amenities, services, and local attractions.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Verified accuracy of room rates and other charges during check-in process.
  • Generated daily reports detailing occupancy levels, revenue amounts.
  • Scheduled reservations for groups and special events.
  • Stayed current on promotions, discounts, packages, and offers available at the hotel.
  • Managed cash drawer responsibly throughout shift.
  • Kept accurate records of guest transactions.
  • Inputted guest information into computer system accurately and securely.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Issued room keys and escort instructions to bellhops.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Contacted housekeeping or maintenance staff to report room or building issues.

Front End Associate

Target
Baltimore, MD
07.2020 - 08.2021
  • Provided product knowledge to customers as needed.
  • Performed daily opening and closing procedures according to standard operating procedures.
  • Ensured compliance with all safety policies and procedures.
  • Managed returns and exchanges efficiently while maintaining high customer satisfaction rates.
  • Verified accuracy of pricing signs throughout store.
  • Tracked inventory levels using company software programs.
  • Maintained a clean, organized and inviting store environment.
  • Assisted in organizing merchandise displays on the sales floor.
  • Utilized point-of-sale system to process cash, credit card, check and gift card payments.
  • Demonstrated strong problem solving skills when handling customer complaints or inquiries.
  • Processed customer transactions and provided excellent customer service.
  • Answered incoming calls promptly, providing accurate information about products and services.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Greeted customers and provided assistance with product selection.
  • Stocked shelves with new inventory according to established guidelines.
  • Greeted customers warmly upon arrival and identified their needs.
  • Consistently met all performance goals set by management.
  • Collaborated closely with coworkers on special projects or tasks as assigned by manager.
  • Organized backroom storage areas according to company standards.
  • Processed returns and exchanges according to store policies.
  • Greeted customers upon arrival and offered assistance with locating store merchandise.

Education

High School Diploma -

Frederick Douglass High School
Baltimore, MD
08-2013

High School Diploma -

George Washington Carver High School
Baltimore, MD
08-2009

Skills

  • Reservation Management
  • Hospitality
  • Cash handling experience
  • Guest Relations
  • Check-in management
  • Complaint Handling
  • Staff Training and Development
  • Shift Scheduling
  • Policy Enforcement
  • Reservations Management
  • Conflict and issue documentation
  • Customer Service
  • Guest check-in and check-out
  • Oral and writing communication
  • Administrative Skills
  • Daily Reporting
  • Hospitality services
  • Payment oversight
  • Complaint Management
  • Conflict Management

References

References available upon request.

Timeline

Assistant Front Desk Manager

Baltimore Marriott Inner Harbor at Camden Yards
08.2022 - Current

Front Desk Agent

Marriott International, Inc.
08.2021 - Current

Front End Associate

Target
07.2020 - 08.2021

High School Diploma -

Frederick Douglass High School

High School Diploma -

George Washington Carver High School

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Tiffany Braxton