Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Tiffany Bray

Tiffany Bray

Starkville,MS

Summary

Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. I have the ability to handle multiple projects simultaneously with a high degree of accuracy. I'm very committed to collaborating with physicians and families to provide quality patient care.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Self Employed Home Healthcare
01.2015 - Current
  • Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
  • Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care
  • Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert
  • Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine
  • Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets
  • Accompany clients to doctors' oces or on other trips outside the home, providing transportation, assistance, and companionship
  • Direct patients in simple prescribed exercises or in the use of braces or articial limbs
  • Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness
  • Perform a variety of duties as requested by client, such as obtaining household supplies or running errands
  • Check patients' pulse, temperature, and respiration
  • Change dressings.

CUSTOMER SERVICE REPRESENTATIVE

Sitel
01.2010 - 07.2012
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
  • Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims
  • Order tests that could determine the causes of product malfunctions
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Determine charges for services requested, collect deposits or payments, or arrange for billing
  • Review insurance policy terms to determine whether a particular loss is covered by insurance
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers

PROGRAM CORDINATOR

Habitat for Humanity (Ameri Corps VISTA)
06.2007 - 08.2008
  • Resolve customer complaints or answer customers' questions regarding policies and procedures
  • Supervise the work of oce, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems
  • Train or instruct employees in job duties or company policies or arrange for training to be provided
  • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance
  • Interpret and communicate work procedures and company policies to sta
  • Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance
  • Coordinate activities with other supervisory personnel or with other work units or departments
  • Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.

PRE K TEACHER

Emerson Family School
05.2000 - 03.2007
  • Establish and enforce rules for behavior, and procedures for maintaining order
  • Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and eld trips
  • Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills
  • Observe and evaluate children's performance, behavior, social development, and physical health
  • Teach proper eating habits and personal hygiene
  • Prepare materials and classrooms for class activities
  • Enforce all administration policies and rules governing students
  • Identify children showing signs of emotional, developmental, or health-related problems, and discuss them with supervisors, parents or guardians, and child development specialists
  • Meet with parents and guardians to discuss their children's progress and needs, determine their priorities for their children, and suggest ways that they can promote learning and development
  • Adapt teaching methods and instructional materials to meet students' varying needs and interests
  • Arrange indoor and outdoor space to facilitate creative play, motor-skill activities, and safety
  • Maintain accurate and complete student records as required by laws, district policies, and administrative regulations
  • Demonstrate activities to children
  • Meet with other professionals to discuss individual students' needs and progress.
  • Organize and label materials, and display students' work in a manner appropriate for their ages and perceptual skills
  • Collaborate with other teachers and administrators in the development, evaluation, and revision of preschool programs
  • Plan and supervise class projects, eld trips, visits by guests, or other experiential activities, and guide students in learning from those activities.
  • Provide disabled students with assistive devices, supportive technology, and assistance accessing facilities such as restrooms
  • Administer tests to help determine children's developmental levels, needs, and potential
  • Prepare and implement remedial programs for students requiring extra help
  • Perform administrative duties such as hall and cafeteria monitoring, and bus loading and unloading
  • Supervise, evaluate, and plan assignments for teacher assistants and volunteers.

CASHIER

Kroger
02.1997 - 03.1999
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Welcomed customers and helped determine their needs.
  • Identified and resolved discrepancies and errors in customer accounts.

Education

Completed coursework towards General Early Childhood Education (AECE) -

EAST MISSISSIPPI COMMUNITY COLLEGE
Mayhew, MS
03.2005

High School Diploma -

Sturgis High School
Sturgis
05.2001

Skills

  • Patient transportation
  • Report Preparation
  • Patient Monitoring
  • Medical Recordkeeping
  • Sanitation
  • Meal Preparation
  • Rehabilitation Assistance
  • CPR/AED
  • Team Development
  • Customer Account Management
  • Call triaging

Certification

  • CNA - Certified Nurse Assistant

Timeline

Certified Nursing Assistant

Self Employed Home Healthcare
01.2015 - Current

CUSTOMER SERVICE REPRESENTATIVE

Sitel
01.2010 - 07.2012

PROGRAM CORDINATOR

Habitat for Humanity (Ameri Corps VISTA)
06.2007 - 08.2008

PRE K TEACHER

Emerson Family School
05.2000 - 03.2007

CASHIER

Kroger
02.1997 - 03.1999

Completed coursework towards General Early Childhood Education (AECE) -

EAST MISSISSIPPI COMMUNITY COLLEGE

High School Diploma -

Sturgis High School

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