Tiffany Bresil
Collection Representative
Atlanta,Ga
Education
Associate of Arts - Business Management
09.2019 - 05.2026
Summary
Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Ambitious with more than 10 years of experience in debt collection and collections processing. Successful in following up on past due accounts and recouping unpaid balances. Following State and local Laws and the FDCPA Outstanding negotiator skillful in creating manageable repayment plans to reduce debt.
Overview
7
7
years of post-secondary education
6
6
years of professional experience
Work History
Dressing Room Attendant
Macys Department Store
Atlanta , Ga
11.2023 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
Collection Customer Service Representative
FAMS
Tucker, Ga
07.2019 - 10.2023
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
- Conducted thorough investigations of disputed charges, ensuring accurate billing information was provided to customers while maintaining strict adherence to company policies.
- Proficiently managed a high-volume workload of inbound calls from customers seeking assistance with their past-due balances.
- Negotiated settlements within approved guidelines while preserving positive customer relationships whenever possible.
Collector II
First Investors Financial Services Inc.
Atlanta, Ga
01.2018 - 06.2019
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
- Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Utilized various software programs to efficiently manage account information and track progress towards collection goals.
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