TIFFANY BRIGHTFUL

• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Developed and implemented strategies to maximize customer satisfaction.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed systems and procedures to improve operational quality and team efficiency.
• Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
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• Improved internal tracking system''s effectiveness by providing regular updates on progress made towards achieving team goals.
• Increased team productivity by prioritizing tasks according to project deadlines and client needs.
• Practiced ongoing discretion with confidential information collection and management.
• Contributed to a positive work environment through open communication and constructive feedback.
• Reviewed content and resolved issues within agreed-upon turnaround times and standards of quality.
• Maintained strong relationships with clients by consistently delivering high-quality work on schedule.
• Adhered closely to company policies regarding confidentiality when managing sensitive information within reviewed documents.
• Consistently met or exceeded performance metrics while maintaining a high level of customer satisfaction through timely delivery and attention to detail in content review processes.
• Provided additional support during peak periods, demonstrating flexibility in managing workload.
• Run and train new employees on multiple reports several times daily for internal and external customers
• Correspond with external customer pertaining to sensitive information
• Team building committee
• 10 key GNMA, FNMA, FHLMC and Warehouse loans
• Perform excellent customer service, face to face, via telephone and thru email correspondence
• Pay extreme close attention to detail
• Work independently in fast paced environment
• Accurately review retail and correspondent loans
• Numeric filing of loans and documents in vault
• Review GNMA, FHLMC and FNMA trailing documents
• Cross train new employees on retail and correspondent loan review
• Monthly Billing
• Quality Control
• Assist with locating and releasing of FHLMC, FNMA & GNMA loans
• SinglePoint -Wire Transactions
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● Perform excellent customer service, both face to face and via telephone

● Pay extreme close attention to detail

● Work independently in fast paced environment

● Accurately review retail and correspondent loans

● Use office equipment accordingly

● Numeric filing of loans and documents in vault

● Review GNMA, FHLMC and FNMA trailing documents

● Cross train new employees on retail loan review

• Participated actively in brainstorming sessions that generated innovative ideas leading to successful projects.
• Increased accuracy in experimental results through rigorous attention to detail in data collection and analysis.
• Performed statistical, qualitative, and quantitative analysis.
• Organized research materials, maintaining a well-ordered workspace conducive to productivity.

● Performed research to located Original Note, LNA, LNIB using AS400

● Cross trained and assisted in document pulling in the HELOC Tampa Vault

● Paid In Full Production using AS400

● BAU Exceptions Research