Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Brooks

San Antonio,TX

Summary

Driven Surgical Technologist offering Number years' experience in ambulatory and hospital settings. Well-versed in sports medicine, total joint replacement, general surgery and plastic surgery procedures. Proven leader and instrumental in developing new total joint replacement programs and educating staff on new policies, procedures and equipment. Eager to take next career step with growing organization offering opportunities for professional development and advancement.

Driven Job Title offering Number-year background in military to growing clinic or hospital. Well versed in sterile and aseptic techniques, a wide range of surgical procedures and implementation tools and technologies. Proven leadership and adept in mentoring team members to achieve patient outcome goals.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

18
18
years of professional experience

Work History

Surgical Technologist

USAF
San Antonio, TX
04.2007 - 04.2020
  • Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
  • Maintained high infection control standards.
  • Evaluated procedure needs and set up equipment, tools, supplies and instruments.
  • Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological and plastic surgery procedures.
  • Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories and organizing surgical tools.
  • Created and maintained unobstructed operative fields using diverse range of tools.
  • Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards and overall facility policies.
  • Decontaminated, cleaned, assembled, packaged, sterilized, stored and distributed reusable surgical instrumentation and equipment.
  • Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
  • Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
  • Worked with vendors for speedy procurement of services and equipment.
  • Supported surgeons during cosmetic surgeries, gynecological and orthopedic procedures and general appointments.
  • Provided comprehensive support to surgeons specializing in sports medicine, total joint replacement, spine and orthopedic trauma treatment.
  • Maintained specialty equipment, implant and instrumentation inventories.
  • Evaluated procedure needs and purchased equipment and tools for procedures.
  • Coordinated acquisition of surgical services and specialized equipment.
  • Developed training initiatives on new equipment and procedures to promote highest patient care standards.
  • Selected and purchased equipment for surgical procedures.
  • Implemented new training initiatives for surgical team members to align procedures with standards and best-in-class operational processes.
  • Inventoried supplies for shoulder, knee and hip replacements.

Logistics Coordinator

USAF
10.2017 - 06.2018
  • Tracked orders and notified customers of status or potential delays.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Generated documentation and information required for customer shipments.
  • Processed and entered customer orders into database and provided proactive customer service for accounts.
  • Managed system support functions to set priorities and service levels expectations.
  • Liaised between warehouse personnel and customer to facilitate account and operational needs.
  • Monitored and reported on transportation costs and properly filed shipping documents.
  • Verified accurate account invoicing through collaboration with accounting department.
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
  • Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
  • Collaborated with new and established vendors to negotiate optimal pricing and scheduling.

CSR

ACSI
Glendale, AZ
02.2004 - 04.2007
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Communicated professionally with colleagues, freelancers and clients.
  • Effective liaison between customers and internal departments.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.

Waitress

Hooters
Phoenix, AZ
01.2002 - 03.2003
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Inspected dishes and utensils for cleanliness.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Prepared specialty desserts for customers for special occasions.

Education

High School Diploma -

Career Success High School
Phoenix, AZ
03.2002

Skills

  • Electronic Charting
  • Disposing of Biohazardous Waste
  • HIPAA Proficiency
  • Safe Needle Disposal
  • Passing Surgical Tools
  • Assisting Surgical Team
  • Safety Protocols Expertise
  • Setting Up Equipment
  • Transporting Patients
  • Preparing for Surgeries
  • Surgical Equipment
  • Collecting Medical Specimens
  • Infection Control Protocols
  • Assessing Vital Signs
  • Sterile Field Preparation
  • Wound Dressing Techniques
  • Patient Confidentiality
  • Equipment Operation
  • Pre-Surgical Preparation
  • Aseptic and Sterilization Techniques
  • Time Management
  • Active Listening
  • Tool Sterilizing
  • General Surgery
  • Plastic Surgery
  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Data Entry and Maintenance
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Customer Data Confidentiality
  • Courteous with Strong Service Mindset
  • Upselling Products and Services
  • Issue and Complaint Resolution
  • Microsoft Excel
  • Google Drive
  • Inbound and Outbound Calling
  • Cultural Sensitivity
  • Microsoft Exchange
  • Adobe Systems Adobe Flash
  • Microsoft Internet Explorer
  • Microsoft Outlook
  • Answering Customer Questions
  • Microsoft Office
  • Customer Service and Assistance
  • Microsoft Windows
  • Auto Dialers
  • Apple macOS
  • Credit Card Payment Processing

Timeline

Logistics Coordinator

USAF
10.2017 - 06.2018

Surgical Technologist

USAF
04.2007 - 04.2020

CSR

ACSI
02.2004 - 04.2007

Waitress

Hooters
01.2002 - 03.2003

High School Diploma -

Career Success High School

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Tiffany Brooks