Tiffany Brooks

• Specializing in critically ill patients who require continued critical drips, extensive wound care, trach and vent care.

• Streamlined processes within the Emergency Department at Penn Medicine Lancaster General Hospital.
• Ability to communicate, coordinate, and delegate in a high-stakes, fast-paced environment. Prompt communication of critical information to appropriate providers. Anticipates patient’s needs to expedite and optimize patient care. Keeps patient and family informed on plan of care throughout shift. Educates families and patients frequently to optimize patient outcomes.

• Managed critical patients in medical and surgical ICU.
• Streamlined patient care by anticipating needs
• Ensured effective communication across all levels of the care team about patient conditions and treatment strategies.
• Ensured family was always updated on patient's progress and care approach.

• Oversaw operations of 75-bed unit focused on trauma, neurology, and cardiac care.
• Creates and executes performance improvement plans to ensure compliance..
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• Analyzed performance improvement plans to discover opportunities for advancement.
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• Enhances staff satisfaction through proactive engagement strategies.
• Leverages innovative approaches to design quality enhancement initiatives.
• Displays expertise in the organization's approach to improving performance.
• Offers guidance and oversight, assesses staff performance, manages selection and termination processes, and formulates strategic plans.
• Conduct routine patient rounds to ensure visibility, teamwork, and monitor care levels.
• Develops and implements quality improvement and assurance programs to improve overall quality of care.

• Achieved significant milestones by fostering collaboration and innovation.
• Collaborated with Nurse Manager to launch new pilot projects on the floor.
• Delivered targeted training sessions to nursing teams for ongoing education.
• Implemented strategies for nursing compliance to improve patient experience.
• Commended by Geisinger for elevating patient feedback scores.
• Developed certification program focused on nurse leadership.
• Enhanced patient experience by developing and distributing educational brochure.
• Enhanced patient satisfaction metrics for 7E and 7M, achieving a rise from 38.4% in 2018 to 52.6% in 2019.
• Created and executed a video stroke educational program to enhance patient education in turn better patient outcomes. Selected to present accomplishment to AANN in Arizona.
• Collaborated with leaders and providers to secure TJC recertification for Holy Spirit Hospital as a Primary Stroke Center and level 2 trauma center.
• Assisted with the evolution of nursing competencies to include NIH stroke scale
• Mentored nursing staff, fostering professional development and enhancing team performance.
• Streamlined communication processes between departments, improving response times for patient needs.
• Conducted staff evaluations, providing constructive feedback to enhance nursing competencies.
• Analyzed workflow efficiency, identifying bottlenecks and implementing process improvements.
• Led initiatives to improve patient satisfaction scores through targeted service enhancements.
• Performed real-time chart audits for patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement.
• Resolved conflicts among staff members by employing effective communication techniques and seeking mutually beneficial solutions when issues arose.
• Evaluated staff performance regularly, providing constructive feedback and support for professional development opportunities.
• Managed scheduling to ensure optimal coverage while maintaining a healthy work-life balance for staff members.
• Developed departmental goals and objectives to improve satisfactory rating with patients.
• Collaborated with other departments to streamline processes and enhance interdisciplinary teamwork, ultimately improving continuity of care for patients.
• Assisted in budget management, optimizing resource allocation to maximize patient care quality without compromising fiscal responsibility.
• Participated in hospital-wide initiatives aimed at improving overall patient experience and satisfaction levels.
• Maintained open lines of communication with patients'' families to ensure their needs were met and concerns addressed promptly.
• Served as a liaison between nursing staff and administration, advocating for the needs of both parties to promote overall organizational success.
• Maintained compliance with regulatory standards by staying up-to-date on industry best practices and incorporating them into daily operations as necessary.
• Improved patient safety through close monitoring of infection control practices within the department.
• Reduced turnover rate by implementing effective recruitment strategies, attracting highly skilled nursing professionals to join the team.
• Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
• Promoted professional development opportunities to encourage nurses to pursue continuous training.

Fostered advancement in nursing capabilities and leadership within team.

• Responsible for quality, performance audits, payroll and scheduling
• Delivered continuous education sessions and ensured timely follow-up.
• Managed Kronos edits and approvals.
• Led nursing team while overseeing unit operations.

• Supported patients' well-being by fostering strong communication with families to meet healthcare needs.
• Supervised patient care, concentrating on critical cases and guaranteeing correct medication and treatment administration.
• Led nursing team in unit operations.
• Precepted multiple RNs
• Collaborated on initiatives to improve efficiency in patient and nursing care.
• Facilitated integration of new electronic health records system, boosting patient data accuracy.

• Participated in comprehensive nurse residency training
• Specialized in trauma and emergency general surgery patients.
• Supervised nursing staff to maintain high standards of care while charge nurse.
• Provided training and support to staff to ensure effective job performance.
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