Tiffany Broome
Concord,NC
Summary
eA highly resourceful, flexible, innovative and enthusiastic individual who possesses a considerable amount of knowledge of many areas from customer service, child care and running my own cleaning business. Proactive, energetic and a master troubleshooter with sharp focus on developing and implementing process improvements to drive company growth. Also with 12 years of teaching I have excellent interpersonal and communication skills, by applying strong mentorship skills to bring out the highest potential in all those around me. Work well within collaborative team environments,and being an integral part of changing lives. As well as being a Passionate cleaning business owner of 3 years experience in the industry,with my business still growing. I have a strong work ethic and ability to effectively handle pressure without compromising quality service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Housekeeping (Owner)
Tiff's Tip Top Cleaning Service
02.2022 - Current
- Managed the daily operations related to customer service, inventory management, and marketing.
- Maintained a high standard of customer service through quality assurance checks.
- Negotiated contracts and agreements with business partners, vendors, and customers.
- Utilized effective problem-solving techniques to resolve conflicts quickly and efficiently.
- Managed budgets effectively by accurately forecasting expenses and revenues.
- Built and maintained strong relationships at all levels of the organization.
- Identified problems, made decisions, and interpreted results based on quantitative techniques.
- Monitored industry trends to identify opportunities for improvement.
- Defined strategic plans and kept business on track to meet objectives.
- Managed scheduling, Quotes, Billing, Customer service, Answering phones, Emails, and fax.
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
- Set prices and credit terms for goods and services, based on forecasts of customer demand.
- Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels.
- Spearheaded multiple projects from concept through completion while successfully managing budgets and timelines on each project.
- Developed and implemented effective strategies to reduce costs while maintaining quality standards.
Teacher
New Life Christian Acadademy
08.2024 - 05.2025
- Created a positive learning environment that fostered growth and development.
- Applied patience and understanding when dealing with challenging student behavior.
- Implemented lesson plans and daily classroom schedules in accordance with curriculum and programming.
- Worked collaboratively with colleagues and support staff to ensure student success.
- Demonstrated ability to create a safe and nurturing learning environment for young students.
- Set up and organized classrooms that encouraged children to create, explore, and make decisions with confidence.
- Monitored children at all times to ensure their safety in the classroom setting.
- Helped children develop cognitive skills through reading books and fingerplay.
- Collaborated with parents and guardians regarding their child's progress, behavior issues or other concerns.
- Attended and participated in staff meetings and required training.
- Implemented behavior management techniques to help students maintain appropriate behaviors in the classroom setting.
- Provided individual attention to meet the needs of each child's particular level of development.
- Encouraged social interaction between peers through cooperative play activities.
- Encouraged children's self-expression through verbal communication, art and music.
Preschool Teacher
Shiloh UMC daycare
02.2018 - 02.2020
- Created a positive learning environment that fostered growth and development.
- Applied patience and understanding when dealing with challenging student .
- Set up and organized classrooms that encouraged children to create, explore, and make decisions with confidence.
- Monitored children at all times to ensure their safety in the classroom setting.
- Worked collaboratively with colleagues and support staff to ensure student success.
- Developed lesson plans with goals, activities, and outcomes that represented state early learning standards.
- Attended and participated in staff meetings and required training.
- Helped children develop cognitive skills through reading books and fingerplay.
- Collaborated with parents and guardians regarding their child's progress, behavior issues or other concerns.
- Encouraged social interaction between peers through cooperative play activities.
- Organized activities such as games, art projects, dramatic play, music and stories.
- Established strong relationships with students, families and staff members within the school community.
Daycare Teacher
McGill Child Development Center
11.2014 - 02.2019
- Monitored the classroom environment closely to maintain safety standards at all times.
- Engaged children in hands-on activities designed to stimulate curiosity and develop problem-solving skills.
- Created a safe, nurturing environment that fostered respect for all individuals.
- Helped children explore world, improve motor skills, and grow vocabulary.
- Created organized classroom that encouraged children to create, explore, and make decisions with confidence.
- Cultivated meaningful relationships with families by providing feedback on their child's progress regularly.
- Followed licensing guidelines and company standards to optimize daily care of children.
- Promoted physical activity by leading outdoor playtime sessions.
- Utilized positive reinforcement techniques to promote good behavior.
- Contributed to the development of classroom rules and regulations.
- Integrated teaching methods that addressed different learning styles into daily instruction
- Completed extensive training that provided insight on child care and development topics.
- Observed each child's interactions with peers and adults to assess their social and emotional growth.
Manager
JCPenny
07.2013 - 11.2014
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Monitored team productivity and performance to support.
- Communicated plans and actions to meet departmental goals.
- Offered constructive feedback to team members, boosting overall job performance.
- Delegated tasks, freeing up time to focus on higher-value activities.
- Collaborated with staff to develop and carry out processes.
- Fostered positive relationships with clients through proactive communication tactics.
- Monitored sales activities and identified opportunities for improvement, displaying keen analytical skills.
Assistant Manager
Goodwill
02.2010 - 07.2013
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Coached and mentored new employees on company policies and procedures.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
Assistant Manager
Pier 1 Imports
04.2007 - 02.2010
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
- Established clear communication channels between staff members to ensure smooth workflow throughout the store.
- Organized company merchandise and displays to increase brand awareness and product sales.
- Monitored sales performance to identify potential areas for improvement.
- Provided guidance and support to junior staff members during challenging situations.
Education
High School Diploma -
Rowan Cabarrus Community Collage
Kannapolis05.2006
Child Care Development - Child Care
Stanley Community College
Albemarle, NC04.2006
Skills
- Excellent Communication and interpersonal Skills
- Strong Organizational and Multitasking abilities
- Excellent Customer Service skills
- Technical Proficiency
Certification
- CPR/FirstAid
- Child Care Development
Timeline
Teacher
New Life Christian Acadademy
08.2024 - 05.2025
Housekeeping (Owner)
Tiff's Tip Top Cleaning Service
02.2022 - Current
Preschool Teacher
Shiloh UMC daycare
02.2018 - 02.2020
Daycare Teacher
McGill Child Development Center
11.2014 - 02.2019
Manager
JCPenny
07.2013 - 11.2014
Assistant Manager
Goodwill
02.2010 - 07.2013
Assistant Manager
Pier 1 Imports
04.2007 - 02.2010
Child Care Development - Child Care
Stanley Community College
High School Diploma -
Rowan Cabarrus Community Collage