Summary
Overview
Work History
Education
Skills
Timeline
Generic

TIFFANY BROWN

Chandler,AZ

Summary

I demonstrate to be a dedicated professional to customer service with a strong background in adhering to Arizona and Washington state-relevant regulations, including finance to ensure compliance in my role. Additionally, my extensive customer service experience from working with prominent companies like JPMorgan Chase, Alere Wellbeing, and Northwest Trustee Services reflects my proficiency in handling complex tasks and delivering exceptional service. My experience as an employee brings a wealth of expertise, combining legal compliance and customer-centric skills to contribute to the prospective role in child eligibility assessments effectively.

Overview

14
14
years of professional experience

Work History

Autonomous Vehicle Test Operator

Adecco/Cruise
Phoenix, AZ
09.2023 - Current
  • Conduct safety inspections, perform specialized test procedures, and document findings on driver reports in a clear, concise manner
  • Re-create most scenarios in a controlled field test and provide feedback to engineering teams
  • Perform vehicle checks maintenance and also keep vehicle prepared for field testing daily
  • Manual data collection and driving including mapping drives and final data verification drives
  • Operated autonomous vehicle platforms, including remotely, and on various public and private roads to obtain data and troubleshoot technical issues.

Lockbox Temp Worker

JP Morgan Chase & CO
Phoenix, AZ
09.2022 - 09.2023
  • The Primary responsibility was to successfully process applications in a fast-paced production environment in which there was a high level of responsibility around quality, detail, and accuracy
  • Data entry and payment processing
  • Extraction: Sorted, scanned, and delivered all incoming mail to the appropriate area
  • Part of the process included lifting mail tubs that could weigh up to 30 lbs
  • This process required standing, bending, and or sitting
  • Document Processing: This process was very clerical
  • Opened envelopes, and remove applications, checks, and other documents
  • Was responsible for accurately calculating required fees as well as validating information that is accurately captured
  • The documents were bundled and prepared for scanning
  • Scanning Applications: Scanned documents
  • Prepared for imaging, and continually reviewed images for quality assurance
  • Reconciled and verified the documents
  • Some PCs work in Excel and Access
  • Identified potential problems with applications and escalated them to management.

Paratransit Driver

MTBA AAA Yellow Cab
Phoenix, AZ
08.2021 - 04.2022
  • Includes driving an accessible vehicle directly to a passenger's location, picked them up, and dropped them off at their destination much as a taxi driver would
  • This allowed people living with disabilities much more mobility and freedom than what would be afforded to them on other public transit like a bus.

Worker (Member Service Specialist)

AppleOne Employment Services, AAA Washington
Seattle, WA
05.2017 - 07.2017
  • Conferred with customers about concerns with products or services to resolve problems and drive sales
  • Completed training and worked effectively under high-pressure client services environments.

Registration Intake Specialist

Alere Wellbeing
Seattle, WA
04.2012 - 04.2014
  • Answered phone calls and provided new clients with the required paperwork to initiate service
  • Completed intake assessment forms and filed clients' charts
  • Interacted kindly with insurance providers via phone, email, and written correspondence to obtain the necessary documents to complete registration.

Accountant Assistant

Northwest Trustee Services
Seattle, WA
09.2010 - 03.2011
  • Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems
  • Organized budget documentation and tracked expenses to maintain tight business controls
  • Reviewed general ledger entries and assessed accuracy
  • Documented business expenses and sales
  • Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses.

Support Services/Mail Room Clerk

Northwest Trustee Services
Bellevue, Washington
10.2009 - 09.2010
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
  • Weighed letters and packages and calculated costs based on classification, weight and destination
  • Assisted customers in completing and submitting forms to update address or report lost and stolen mail.

Education

High School Diploma -

Seattle Urban Academy
Seattle, WA
06-2002

Business Administration

Bellevue College
Bellevue, WA

Skills

  • Customer Service Interpersonal Outlook EHR Mail Sorting Documentation Communication
  • Certifications and Licenses
  • Microsoft excell, word, and outlook

Timeline

Autonomous Vehicle Test Operator

Adecco/Cruise
09.2023 - Current

Lockbox Temp Worker

JP Morgan Chase & CO
09.2022 - 09.2023

Paratransit Driver

MTBA AAA Yellow Cab
08.2021 - 04.2022

Worker (Member Service Specialist)

AppleOne Employment Services, AAA Washington
05.2017 - 07.2017

Registration Intake Specialist

Alere Wellbeing
04.2012 - 04.2014

Accountant Assistant

Northwest Trustee Services
09.2010 - 03.2011

Support Services/Mail Room Clerk

Northwest Trustee Services
10.2009 - 09.2010

High School Diploma -

Seattle Urban Academy

Business Administration

Bellevue College

Similar Profiles

CREATE PROFILE
TIFFANY BROWN