Tiffany Brown
Customer Service and Medical Billing/Coding
29 Rivera Trail. Wallkill,N.Y.
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
PURSUING MED-BILLING AND CODING/CPC CERTIFICATION
Orange County Community College
Middletown, NY
01.2022 - Current
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Representative
Lincare holdings
05.2017 - 01.2022
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Tracked customer service cases and updated service software with customer information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Processed customer service orders promptly to increase customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Trained new personnel regarding company operations, policies and services.
- Responded proactively and positively to rapid change.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained up-to-date knowledge of product and service changes.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Created and maintained detailed database to develop promotional sales.
- Provided primary customer support to internal and external customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed over 900 calls per week, increasing customer retention by 20%.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Assistant Manager
Drake Petroleum
10.2009 - 05.2017
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed strategy to increase sales and drive profits.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations.
- Managed time efficiently in order to complete all tasks within deadlines.
Assistant Manager
Charming Shoppes Of Delaware
01.2006 - 12.2009
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strategy to increase sales and drive profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
No Degree - Medical Coding And Billing Professional/ CPC
Orange County Community College
Middletown, NY04.2024
High School Diploma -
Newburgh Free Academy
Newburgh, NY06.2006
Skills
- ICD-10
- CPT coding
- HCPC coding
- Dx coding
- HIPPA regulations
- Medical claims processing
- Microsoft office
- Critical thinking and problem solving
- Multitasking
- Strong verbal and written communication
- Detail-Oriented
- Complaint Resolution
- Live Chat Messaging
- Spreadsheets
- Multi-line phone talent
- Document and Records Management
- Computer Proficiency
Timeline
PURSUING MED-BILLING AND CODING/CPC CERTIFICATION
Orange County Community College
01.2022 - Current
Customer Service Representative
Lincare holdings
05.2017 - 01.2022
Assistant Manager
Drake Petroleum
10.2009 - 05.2017
Assistant Manager
Charming Shoppes Of Delaware
01.2006 - 12.2009
No Degree - Medical Coding And Billing Professional/ CPC
Orange County Community College
High School Diploma -
Newburgh Free Academy
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