Donna Eldridge
Cookeville
Summary
Efficient Accounts Receivable Specialist offering 30 + years of experience in accounts receivable functions. Excellent knowledge of collection and claims procedures with strong communication skills utilized in resolving customer queries. Skilled in accurately preparing weekly and monthly reports within tight deadlines.
Overview
26
26
years of professional experience
Work History
Accounts Receivable Specialist
Charles Stone Heating & Cooling
09.2020 - 04.2025
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Monitored accounts to verify compliance with payment terms and schedules.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
- Utilized Microsoft Excel, QuickBooks,Intact, Service Titan, Gateway software to manage invoices and payments.
- Did daily desktop deposit with a scanner. Checked banking for ACH/EFT payments. Collected credit card payments and cashed deposits at the bank.
- Created informative welcome packets for new employees containing essential information about company culture, policies, benefits, and expectations.
- Implemented strategic improvements in onboarding activities based on feedback received from both new hires and department managers.
- Enhanced employee retention by implementing effective orientation programs for new hires.
- Streamlined new hire onboarding processes by developing comprehensive training materials and documentation.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Created new hire and termination documents for payroll.
- Managed payroll data entry and processing for employee 150 to comply with predetermined company guidelines.
- Maintained strict confidentiality of all payroll information and records.
- Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
- Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Managed garnishments, levies, and support orders in accordance with legal requirements, reducing company liabilities.
- Collaborated with human resources, accounting and other departments to confirm payroll accuracy.
- Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
- Reviewed time records for 150 employees to verify accuracy of information.
- Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
- Implemented direct deposit options for employees, increasing convenience and improving overall satisfaction levels.
- Coordinated annual open enrollment process for employee benefits, ensuring seamless integration into the payroll system.
- Partnered with external auditors during annual audit cycles, ensuring accurate representation of payroll records.
- Certified payroll for federal contractors and certified funds for making payments, as well as the Certified Payroll Professional (CPP) certification for payroll professionals.
Bookkeeping - Business Office
NHC HEALTHCARE COOKEVILLE
01.2012 - 09.2020
- Expertise in developing and delivering monthly, quarterly, and annual statements for management within strict deadlines
- Proven ability to identify improvements and increase productivity and efficiency
- Manage financial transactions and record keeping with strict attention to detail
- Communicate with company partners and clients to address inquiries and resolve issues from a range of insurance needs to family relations
- Ability to handle a fast-paced environment, continually taking increased levels of responsibility
- Perform accounts receivable and accounts payable functions, balance cash, and post invoices
- Research account transactions to identify and resolve discrepancies
- Maintain files and documentation on the status of all outstanding accounts and insurance claims
- Assist with timely payments which maximize cash management
- Sustain the collection of all accounts payable
- Adept at communicating with customers, vendors, and staff
- Worked with various accounting software
- Completed account reconciliations and general ledger entries
- Administers benefits programs such as life, health, and dental insurance, pension plans, vacation, sick leave, leave of absence, and employee assistance
Human Resource Manager
NHC HEALTHCARE COOKEVILLE
01.1999 - 01.2012
- Implemented effective HR policies to ensure all practices are in compliance with labor and employment regulations
- Performed comprehensive analysis and determine the root cause for significant variances
- Experienced in dealing with all levels of management in varied industries
- Recruit, hire, supervise, schedule, and motivate a staff of up to 100+ employees
- Analyze wage and salary reports
- Oversee the analysis, maintenance, and communication of records required by law or other departments within the organization
- Plan and conduct new employee orientation to promote a positive attitude towards the company
- Keep records of benefit plans participation such as insurance and pension plan, personnel transactions such as hires, promotions, transfers, performance reviews, and terminations
- Prepare employee separation notices and related documentation
- Work with supervisors to screen and interview candidates and conduct reference checks
- Monitored employee safety, welfare, wellness, and health
- Maintained the work structure by updating job requirements and job descriptions for all positions
- Identified staff vacancies and recruit, interview, and select applicants
- Served as a link between management and employees by handling questions, interpreting and administering contracts, and helping resolve work-related problems to foster positive environment
- Brought workers compensation program into full compliance
Education
High School Diploma -
Upperman High School
Baxter, TN 3854405-1986
Skills
- Accounts receivable
- Certified Notary Public
- Accounts payable management
- Payroll processing
- New hire orientation
- Benefits administration
- Account reconciliation
- Month-end closing procedures
- Credit and collections
- Investigative research
- Strong client relations skills
- Customer service support
- Payment negotiations
- Debt collection
- Invoice processing
- Data entry
Timeline
Accounts Receivable Specialist
Charles Stone Heating & Cooling
09.2020 - 04.2025
Bookkeeping - Business Office
NHC HEALTHCARE COOKEVILLE
01.2012 - 09.2020
Human Resource Manager
NHC HEALTHCARE COOKEVILLE
01.1999 - 01.2012
High School Diploma -
Upperman High School
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