Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
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TIFFANY BROWN

Summary

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

18
18
years of professional experience

Work History

Medicare Billing Specialist

MSN Healthcare Solutions
05.2021 - Current
  • Processed Medicaid claims accurately, ensuring compliance with state and federal regulations.
  • Investigated discrepancies in billing, resolving issues to reduce claim denials and delays.
  • Coordinated with healthcare providers to obtain necessary documentation for timely claim submissions.
  • Maintained up-to-date knowledge of Medicaid policies and procedures, adapting practices as needed.
  • Implemented workflow improvements that enhanced efficiency in claims processing operations.
  • Collaborated with cross-functional teams to address billing-related inquiries and ensure customer satisfaction.
  • Increased revenue recovery with timely follow-up on outstanding claims and appeals.
  • Developed strong working relationships with Medicaid representatives, facilitating smooth communication and expedited problem resolution.
  • Contributed to a positive work culture through effective collaboration and open communication with peers and supervisors alike.
  • Enhanced billing accuracy by diligently reviewing Medicaid claims and identifying discrepancies.
  • Streamlined the billing process for improved efficiency through implementing better organization and filing systems.
  • Reduced claim denials by proactively addressing potential issues prior to submission.
  • Prevented revenue loss by quickly identifying trends or patterns in denied claims, taking corrective action accordingly.
  • Managed a high volume of cases while maintaining strict attention to detail and adhering to tight deadlines.
  • Monitored outstanding invoices and performed collections duties.
  • Generated monthly billing and posting reports for management review.

Pharmacy Technician

Walmart
04.2018 - 08.2021
  • Managed medication dispensing processes, ensuring accuracy and compliance with legal regulations.
  • Collaborated with pharmacists to maintain inventory levels and optimize stock management procedures.
  • Assisted in training new pharmacy technicians on operational protocols and customer service standards.
  • Conducted regular quality assurance checks on medications, enhancing safety and reliability for patients.
  • Streamlined prescription verification workflows, improving efficiency in processing times and reducing errors.
  • Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
  • Implemented best practices for handling controlled substances, adhering to regulatory requirements rigorously.
  • Maintained accurate records of medication usage and dispensed prescriptions using pharmacy management software.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.

Lunch Server

PHENIX CITY BOARD OF EDUCATION
08.2014 - 05.2018
  • Prepared and served a variety of nutritious meals in adherence to health and safety regulations.
  • Trained new staff on food preparation techniques and cafeteria operations to ensure quality service.
  • Maintained cleanliness and organization of kitchen equipment, utensils, and dining areas for optimal efficiency.
  • Assisted in inventory management by monitoring stock levels and reporting shortages to management.
  • Collaborated with team members to streamline food service processes, enhancing overall customer satisfaction.
  • Implemented waste reduction strategies by optimizing portion sizes and managing leftovers effectively.
  • Conducted regular quality checks on food items to ensure compliance with health standards and specifications.
  • Cleaned and sanitized surfaces, tools, and equipment.
  • Restocked condiments, beverages, and utensils per expected use levels.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Prepared ingredients and recipe components ahead of time.
  • Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
  • Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
  • Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
  • Served as a reliable team member during flexible scheduling demands, consistently arriving on time for all assigned shifts ready to contribute positively to the day''s work activities.
  • Served food according to temperature, safety, and presentation guidelines.
  • Improved kitchen efficiency by organizing food preparation areas and streamlining workflows.

Customer Service Representative

BEAM CABLE TV
01.2008 - 03.2014
  • Utilized CRM software to track interactions and manage customer accounts effectively.
  • Mentored new representatives, fostering a collaborative team environment and improving training processes.
  • Implemented process improvements, reducing call handling time while maintaining service quality.
  • Analyzed customer feedback to identify trends and recommend actionable solutions for service enhancement.
  • Collaborated with cross-functional teams to streamline operations and improve service delivery metrics.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Consistently met or exceeded performance goals, contributing to the overall success of the call center.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Education

Associate of Science - Pharmacy

Virginia College
Columbus, GA
05-2018

GED -

CHATTAHOOCHEE VALLEY COMMUNITY COLLEGE
Phenix City, AL
05-2006

Skills

  • Strong attention to detail
  • HIPAA compliance
  • Time management and attention to detail
  • Organizational growth
  • Critical thinking
  • Effective communication
  • Patient confidentiality practices
  • Strong analytical skills and accurate data entry
  • Claims and denial processing expertise
  • Payment posting expertise
  • Financial reporting capabilities
  • Organizational skills

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved client and patient which led to successful outcomes.

Languages

English
Full Professional

Interests

  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Growing herbs, vegetables, or fruits in home gardens
  • Camping
  • DIY and Home Improvement
  • Documenting and sharing travel experiences
  • I enjoy helping others and giving back to the community
  • Crafting and DIY Projects

Timeline

Medicare Billing Specialist

MSN Healthcare Solutions
05.2021 - Current

Pharmacy Technician

Walmart
04.2018 - 08.2021

Lunch Server

PHENIX CITY BOARD OF EDUCATION
08.2014 - 05.2018

Customer Service Representative

BEAM CABLE TV
01.2008 - 03.2014

Associate of Science - Pharmacy

Virginia College

GED -

CHATTAHOOCHEE VALLEY COMMUNITY COLLEGE

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