Tiffany Browning
Tyler
Summary
Tiffany Browning A motivated customer relations expert with an extensive communications background in healthcare and hospitality. Deftly manages sensitive data and ensures client support and retention, with experience in multiple industries. Currently seeking a flexible work environment with remote opportunities in data management and customer support.
Overview
26
26
years of professional experience
Work History
Bariatric Navigator
UT Health East Texas
02.2023 - Current
- Increased navigational accuracy by consistently updating and maintaining electronic charts and navigation tools.
- Coordinated with clinical staff to optimize patient flow and enhance service delivery.
- Bariatric surgery authorization requests
- Filing appeals for services
- Verifying bariatric benefits
- Scheduling
- Patient education on insurance processes and requirements
- Scheduling
Server Trainer
Red Lobster
04.2016 - 09.2020
- 4 years 6 months
PHC Liaison Assistant
Girling Personal Care
12.2009 - 03.2012
- Took referrals from our PHC, non clinical side of company
- -scheduled nurse evaluations
- -processed referrals into admissions for 7 offices on the clinical nursing side
- -Contacted doctors as needed to set up patient care frequency
- -Input all of the nurses assessments into inhouse software for access as a digital chart
- -coordinated with PHC with all patient referrals
Customer Service Representative
American Airlines
08.2007 - 03.2009
- Took inbound calls for customers in regards to their Aavantage accounts
- -Updated information
- -resolved issues
- -educated on partners and programs.
Telephone Operator
UT Health East Texas
09.2001 - 02.2003
- Answered inbound calls after hours for doctors offices and clinics and for on call doctors at 2 major hospitals
- -Relayed information to appropriate people for resolution
- -Dispatched for 3 towing companies also, at this answering service
Office Assistant
Girling Healthcare
01.2000 - 09.2001
- Coordinated scheduling and matched medical professionals with home bound patients in need of at-home care; authorized changes in the level of care based on service needs
- Interpreted data regarding patient care issues and inquiries, assessed patient well-being, suggested improvements, and interpreted hospital service, policies, and procedures for patients and families
- Negotiated with insurance companies and ensured all bills were paid by the patient’s insurance plan
- Promoted operational excellence while keeping a safety-conscious environment that ensured end-to-end exceptional customer service, resulting in employee and customer safety and well-being
- Managed multiple software programs at the same time to quickly analyze operations and determine the best course of action throughout the day
- Conducted and routed outbound and inbound customer service communications according to company policy, including emails and phone calls across multiple databases
- Confidentially managed sensitive medical and insurance data over the phone according to company policy and HIPAA
Education
Trinity Valley Community College
LVN - Nursing
Tyler Junior College
Tyler, TX04-2026
Medical Billing And Coding
University of Phoenix
Tempe, AZ10-2026
Skills
- Account management
- Customer service
- Customer support
- Data entry
- Database administration
- Dispatching
- Insurance
- Logistics
- Microsoft access
- Nursing
Timeline
Bariatric Navigator
UT Health East Texas
02.2023 - Current
Server Trainer
Red Lobster
04.2016 - 09.2020
PHC Liaison Assistant
Girling Personal Care
12.2009 - 03.2012
Customer Service Representative
American Airlines
08.2007 - 03.2009
Telephone Operator
UT Health East Texas
09.2001 - 02.2003
Office Assistant
Girling Healthcare
01.2000 - 09.2001
Trinity Valley Community College
LVN - Nursing
Tyler Junior College
Medical Billing And Coding
University of Phoenix
Similar Profiles
Katy WaltersKaty Walters
RN Case Manager at East Texas Medical Center/ UT Health East TexasRN Case Manager at East Texas Medical Center/ UT Health East Texas
Tracy ColeTracy Cole
LVN, RN at Ardent Health Services at UT Health East Texas HospitalLVN, RN at Ardent Health Services at UT Health East Texas Hospital
Telitha BakerTelitha Baker
RN, Medical-Surgical at UT Health East TexasRN, Medical-Surgical at UT Health East Texas
Gage BeanGage Bean
Shift Leader at Laynes Chicken FingersShift Leader at Laynes Chicken Fingers
Ashlei LopezAshlei Lopez
Administrative Assistant Advanced at DaVitaAdministrative Assistant Advanced at DaVita