Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Tiffany Browning

Tyler

Summary

Tiffany Browning A motivated customer relations expert with an extensive communications background in healthcare and hospitality. Deftly manages sensitive data and ensures client support and retention, with experience in multiple industries. Currently seeking a flexible work environment with remote opportunities in data management and customer support.

Overview

26
26
years of professional experience

Work History

Bariatric Navigator

UT Health East Texas
02.2023 - Current
  • Increased navigational accuracy by consistently updating and maintaining electronic charts and navigation tools.
  • Coordinated with clinical staff to optimize patient flow and enhance service delivery.
  • Bariatric surgery authorization requests
  • Filing appeals for services
  • Verifying bariatric benefits
  • Scheduling
  • Patient education on insurance processes and requirements
  • Scheduling

Server Trainer

Red Lobster
04.2016 - 09.2020
  • 4 years 6 months

PHC Liaison Assistant

Girling Personal Care
12.2009 - 03.2012
  • Took referrals from our PHC, non clinical side of company
  • -scheduled nurse evaluations
  • -processed referrals into admissions for 7 offices on the clinical nursing side
  • -Contacted doctors as needed to set up patient care frequency
  • -Input all of the nurses assessments into inhouse software for access as a digital chart
  • -coordinated with PHC with all patient referrals

Customer Service Representative

American Airlines
08.2007 - 03.2009
  • Took inbound calls for customers in regards to their Aavantage accounts
  • -Updated information
  • -resolved issues
  • -educated on partners and programs.

Telephone Operator

UT Health East Texas
09.2001 - 02.2003
  • Answered inbound calls after hours for doctors offices and clinics and for on call doctors at 2 major hospitals
  • -Relayed information to appropriate people for resolution
  • -Dispatched for 3 towing companies also, at this answering service

Office Assistant

Girling Healthcare
01.2000 - 09.2001
  • Coordinated scheduling and matched medical professionals with home bound patients in need of at-home care; authorized changes in the level of care based on service needs
  • Interpreted data regarding patient care issues and inquiries, assessed patient well-being, suggested improvements, and interpreted hospital service, policies, and procedures for patients and families
  • Negotiated with insurance companies and ensured all bills were paid by the patient’s insurance plan
  • Promoted operational excellence while keeping a safety-conscious environment that ensured end-to-end exceptional customer service, resulting in employee and customer safety and well-being
  • Managed multiple software programs at the same time to quickly analyze operations and determine the best course of action throughout the day
  • Conducted and routed outbound and inbound customer service communications according to company policy, including emails and phone calls across multiple databases
  • Confidentially managed sensitive medical and insurance data over the phone according to company policy and HIPAA

Education

Trinity Valley Community College

LVN - Nursing

Tyler Junior College
Tyler, TX
04-2026

Medical Billing And Coding

University of Phoenix
Tempe, AZ
10-2026

Skills

  • Account management
  • Customer service
  • Customer support
  • Data entry
  • Database administration
  • Dispatching
  • Insurance
  • Logistics
  • Microsoft access
  • Nursing

Timeline

Bariatric Navigator

UT Health East Texas
02.2023 - Current

Server Trainer

Red Lobster
04.2016 - 09.2020

PHC Liaison Assistant

Girling Personal Care
12.2009 - 03.2012

Customer Service Representative

American Airlines
08.2007 - 03.2009

Telephone Operator

UT Health East Texas
09.2001 - 02.2003

Office Assistant

Girling Healthcare
01.2000 - 09.2001

Trinity Valley Community College

LVN - Nursing

Tyler Junior College

Medical Billing And Coding

University of Phoenix