Tiffany Brucker
Breckenridge,CO
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of post-secondary education
12
12
years of professional experience
Work History
Assistant Manager
FedEx Office
Seattle, Washington
12.2024 - 09.2026
- Opened and closed the location, monitored shift changes to maintain operational efficiency and support business objectives.
- Respond to client inquiries promptly, high-quality customer service via phone and email.
- Promote collaboration through consistent communication across departments and clients.
- Managed and completed multiple tasks within set deadlines. within established time frames
- Trained associates on customer service, printing, and shipping procedures.
- Resolved customer concerns with clear communication and careful follow-up.
- Processed shipping, packing, and document services for walk-in customers.
- Handled opening and closing of tills to ensure accurate cash management and processing of weekly deposits.
- Ensure confidentiality by managing sensitive data with utmost care.
- Supervised FedEx Office store operations and daily customer service workflows
- Monitored and ordered inventory for packaging, supplies, and print materials.
- Reviewed work orders for print accuracy and shipping preparation
- Provided leadership, insight and mentoring to newly hired employees, and supplied knowledge of various company programs.
- Supported production tasks for print orders, signage, and finishing work.
- Ensured compliance with safety regulations and company policies.
- Created reports on sales trends, inventory levels, and financial data.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Retail Keyholder/sales Lead
Johnny Was
Bellevue, WA
03.2023 - 01.2025
- Achieved monthly sales targets through strategic initiatives, contributing $55,000 in sales.
- Acted as brand ambassador, educating clients on Johnny Was brand and products
- Opened and closed Johnny Was boutique, securing cash, alarms, and the sales floor.
- Organized promotional events in order to increase sales volume and brand awareness.
- Generated weekly and monthly reports related to sales performance analysis for management review.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Facilitated and developed lasting relationships with clients to increase client retention
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Server
The Blu Water Bistro Leschi
Seattle, WA
09.2022 - 02.2023
- Greeted customers with a friendly positive demeanor.
- Boosted customer satisfaction by promptly attending to needs and delivering personalized service.
- Addressed customer complaints or concerns professionally.
- Demonstrated strong multitasking skills.
- Operated POS system efficiently to place orders, manage bills, and balance cash transactions daily.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Trained new hires on restaurant standards and best practices, ensuring consistent service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained extensive knowledge of menu items and ingredients.
Brand Ambassador
Alpenglow Cocktail Company
Seattle, WA
06.2022 - 11.2022
- Engaged, educated and befriended up to 50 customers per market to deliver amazing shopping experience.
- Boosted brand awareness through targeted event marketing, product demonstrations, and promotional sales.
- Conducted field recruiting at industry events, enhancing brand visibility and engagement.
- Scouted potential events and sampling opportunities to enhance brand reach.
- Created engaging displays and signage to attract customers and showcase products effectively.
- Communicated product value, quality, and style to educate and entice potential customers.
- Functioned as a team player by working with other members to deliver sampling goals.
- Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
Server
The Blue Fish Japanese Restaurant
Breckenridge, Colorado
02.2018 - 03.2020
- Managed multiple tables simultaneously while maintaining high service quality, enhancing overall guest satisfaction.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Built strong rapport with regular customers through attentive hospitality, fostering loyalty and encouraging repeat visits.
- Collaborated with team members to ensure efficient workflow during busy shifts.
- Worked with POS system to place orders, manage bills, and handle complementary items.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Assisted in training new hires, by providing guidance on restaurant standards and best practices.
- Took guest orders using POS system and communicated kitchen modifications
- Followed health safety guidelines when preparing and serving food
Boutique Manager
Caamano Boutique
Breckenridge, Colorado
02.2017 - 03.2020
- Maintained outstanding customer service and fostered a friendly, positive work environment for team collaboration.
- Developed a loyal client base by building strong relationships and offering exceptional service.
- Created comfortable clean inviting boutique environment to make clients feel welcomed.
- Recruited, hired and trained associates.
- Resolved customer complaints with professionalism, ensuring a positive shopping experience for all clients
- Trained team members on boutique standards, service etiquette, and store procedures.
- Monitored inventory levels, restocked merchandise, and organized stockroom supplies.
- Coordinated opening and closing routines for Caamano Boutique operations.
- Initiated creative visual merchandising techniques that increased average ticket sales per transaction.
Assistant Manager
Faith And Flair Boutique
Breckenridge, Colorado
04.2014 - 01.2016
- Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created organization systems for inventory control, financial reports dramatically increasing operational efficiency.
- Checked in new merchandise to maintain up-to-date stock levels and display quality. Excel at visual merchandising, creating displays to integrate new and old merchandise. Create a fresh experience every week.
- Opened and closed business, made bank deposits. Maintained proper change for the register. Make sure to be available and put the business first.
- Supported hiring, onboarding, and performance feedback for store associates.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Implemented quality control measures to uphold company standards.
Education
Associate of Arts - Pottery
Pennsylvania Western University
Meadville, PA, Pa 04.1988 - 09.1990
High School Diploma -
Saegertown High School
Saegertown Pa, PaSkills
- Leadership capabilities
- Detail-focused approach
- Operational efficiency
- Interpersonal skills
- event planning and execution
- POS system
- Team supervision
- Store operations
- Employee training
- Operations management
- Product branding
- Task delegation
- Vendor relationship management
- Customer relationship management (CRM)
- Workplace safety compliance
- Recruitment and hiring
- POS systems
- Sales reporting
- Compliance management
- Team leadership
- Staff training
- Consulting
- Retail operations management
- Recruiting and interviewing
- Inventory management
- Microsoft office expertise
- Visual merchandising
- Staff scheduling
- Coaching and mentoring
- Corporate social responsibility
- Financial management
- Business administration
Skills
- Flexible Schedule
- Outgoing Personality
- Exceptional Customer Service
- Multi-Tasking Strength
- Goal-Oriented
- Problem-Solving
- Sales Expertise
- Teamwork and Collaboration
- Retail Store Operations
Timeline
Assistant Manager
FedEx Office
12.2024 - 09.2026
Retail Keyholder/sales Lead
Johnny Was
03.2023 - 01.2025
Server
The Blu Water Bistro Leschi
09.2022 - 02.2023
Brand Ambassador
Alpenglow Cocktail Company
06.2022 - 11.2022
Server
The Blue Fish Japanese Restaurant
02.2018 - 03.2020
Boutique Manager
Caamano Boutique
02.2017 - 03.2020
Assistant Manager
Faith And Flair Boutique
04.2014 - 01.2016
Associate of Arts - Pottery
Pennsylvania Western University
04.1988 - 09.1990
High School Diploma -
Saegertown High School