Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Bryant

Milwaukee

Summary

Customer service professional who consistently meets and exceeds targets for accuracy, proficiency and adherence. Passionate about serving customers and provides complete responses to achieve first contact resolution. Have well-developed interpersonal and communication skills and strong keyboarding and technology skills. Work well under pressure and in fast-paced environments; positive attitude, team player, strong work ethic and high dependability.

Overview

9
9
years of professional experience

Work History

Mutual Fund Representative

US Bank Global Funds Services
08.2024 - 04.2025
  • Processed transactions related to buying and selling shares of mutual funds in a timely manner.
  • Provided comprehensive customer service while responding to client inquiries regarding mutual funds.
  • Built strong relationships with clients by providing timely updates on their portfolio performance.
  • Directed execution of trades.
  • Prepared for and responded to regulatory inquiries.

Customer Consultant

We Energies
12.2022 - 01.2024
  • Receiving all incoming gas, electric, and steam contacts from customers
  • Conducted regular training sessions with new employees on proper handling of customer inquiries.
  • Responding to questions, inquiries, requests, bill inquiries, and establishing payment arrangements.
  • Processing on and off orders, reconnections, trouble calls, and gas emergency calls.
  • Maintained accurate records of customer interactions, including notes detailing conversations, actions taken, and follow-up.
  • Verified accuracy of customer accounts by reviewing account information for changes or discrepancies.

Transaction Analyst, Post Approval Processor

Northwestern Mutual
09.2018 - 10.2022
  • Job responsibilities include posting payments, verifying payments and researching discrepancies with client accounts for the billing and payments department
  • Also assist new employees with transitioning into current role
  • Communicate through emails with Financial Representative/client to get missing documents so that policies can be reported
  • Responsible for reaching out to field to collect necessary documents to get policy inforce
  • Maintain and correct client information and payments
  • Provide assistance to other team mate within my pod

Customer Service Representative, Member and Provider Services

Molina Healthcare
09.2016 - 07.2017
  • Provide support to members and providers as they contact Molina with questions and issues that relate to eligibility, benefits, primary care physicians and claims
  • Listens attentively to understand customer needs, demonstrates empathy and delivers complete and accurate responses to assure first contact resolution
  • Collaborates with team leaders as necessary to effectively resolve complex issues
  • Received multi-state product training and quickly applied the knowledge to support a successful implementation of Molina's "Shared Services" model that required cross-training to service products issued within WA, FL and OH
  • Received Molina's High Performance Recognition Award 5 times; recipients had to achieve the highest levels of accuracy, proficiency, adherence and attendance
  • Chosen to be one of the site's "empathy champs"
  • Empathy Champs created posters, 'empathy walks', empathy cards and facilitated team discussions to reinforce the need to demonstrate empathy as a way to deliver more positive customer experiences
  • Selected to support testing of an outbound call campaign to schedule member dental appointments
  • Selected to support an outbound call campaign to create awareness and encourage participation in Molina's lead-focused community events

Education

Associate of Arts - Finance

Milwaukee Area Technical College
Milwaukee, WI
12-2025

Skills

  • CRM Software
  • Complaint Handling
  • Needs Assessment
  • De-Escalation Techniques
  • Customer Service
  • Call Documentation
  • Problem-solving abilities

Timeline

Mutual Fund Representative

US Bank Global Funds Services
08.2024 - 04.2025

Customer Consultant

We Energies
12.2022 - 01.2024

Transaction Analyst, Post Approval Processor

Northwestern Mutual
09.2018 - 10.2022

Customer Service Representative, Member and Provider Services

Molina Healthcare
09.2016 - 07.2017

Associate of Arts - Finance

Milwaukee Area Technical College

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