Tiffany Bucci
Cranberry Township,PA
Summary
Honest team player with a solid foundation in retail environments. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Committed and hardworking employee with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Reliable employee offering strong multitasking, problem-solving and communication skills, Proficient in ITRetail, Microsoft Office and Math.
Overview
14
14
years of professional experience
Work History
Cashier/ Stock
Labriola Italian Markets
Warrendale, PA
05.2020 - Current
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Recorded product or service failure complaints and notified appropriate departments.
- Resolved concerns with products or services to help with retention and drive sales.
- Increased efficiency and team productivity by promoting operational best practices.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Learned duties for various positions and provided backup at key times.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Executive Assistant/Legal Assistant
Abernethy &Hagerman LLC
Hampton Township, PA
08.2017 - 01.2019
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Prepared for trials, conducting legal research and drafting pleadings.
- Developed positive working relationship with courts, clients, law enforcement members and attorneys.
- Completed electronic filings, initiated billing statements and managed firm administrative matters.
- Analyzed client balance sheets for auditing purposes.
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Reviewed, edited and proofread legislation drafts for proper grammar, spelling, punctuation and formatting.
- Completed document revisions, court document filings, travel arrangements and client billing.
- Transcribed weekly and bi-weekly calendar meetings for staff and attorneys.
- Scheduled appointments, court appearances and depositions for busy law firm.
- Produced and filed various legal documents and electronically preserved updated case record system.
- Created, edited and maintained correspondence, motions, subpoenas, opinions, complaints, declarations and pleadings associated with discovery and trial preparation.
- Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
Nanny
Private Residence
Allison Park, PA
09.2014 - 02.2017
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Studied and took notes from parents about food allergies to understand ingredients and requirements to keep children safe.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Built positive and nurturing environments to support child social and emotional growth.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
Licensed Realtor
Coldwell Banker
Cranberry Township, PA
12.2011 - 12.2014
- Compared properties with similarly sold properties to determine competitive market prices.
- Promoted sales of properties through advertisements, open houses and online advertising platforms.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Compared recently sold area properties to determine competitive market prices.
- Advised and informed prospective clients on current market activities and conditions.
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
- Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
House Manager/In-Home Nanny
Private Residence
Cranberry Township, PA
09.2009 - 10.2014
- Managed day-to-day operation of home to comply with regulations family standards.
- Developed detailed plans based on broad guidance and direction.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Traveled with families to care for children and allow parents private time.
- Built positive and nurturing environments to support child social and emotional growth.
- Promoted language development skills through reading and sign language.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Taught children everyday skills and language.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
Education
Associate of Arts - Psychology
Butler County Community College
Butler, PANo Degree - Cognitive Psychology
Edinboro University of Pennsylvania
Edinboro, PAAssociate Degree in Nursing - Nursing
Butler County Community College
Butler, PA05.2024
Skills
- Customer assistance
- Stocking and Replenishing
- POS Systems
- Point of Sale Knowledge
- Merchandise Restocking
- Refund Handling
- Maintaining Store Appearance
- Product Restocking
- Proficient in ITRetail, Microsoft Office
- Inventory management
- Point-of-sale system operation
- Product knowledge
- Order taking
- Time management skills
- Cleaning and sanitizing
- Customer Relations
- Coaching and mentoring
- Basic computer support
- Business correspondence
- Strategic planning
- Business administration
Timeline
Cashier/ Stock
Labriola Italian Markets
05.2020 - Current
Executive Assistant/Legal Assistant
Abernethy &Hagerman LLC
08.2017 - 01.2019
Nanny
Private Residence
09.2014 - 02.2017
Licensed Realtor
Coldwell Banker
12.2011 - 12.2014
House Manager/In-Home Nanny
Private Residence
09.2009 - 10.2014
Associate of Arts - Psychology
Butler County Community College
No Degree - Cognitive Psychology
Edinboro University of Pennsylvania
Associate Degree in Nursing - Nursing
Butler County Community College
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