Tiffany Buck
Crawfordsville,IN
Summary
Organized and dedicated individual seeking a professional position. Several years of customer service experience, Data Entry, and computer skills. I believe I would make an excellent addition to your team. Authorized to work in the US for any employer
Insurance professional with strong background in verifying insurance coverage and benefits. Skilled in navigating complex systems, resolving discrepancies, and ensuring accurate information. Known for excellent team collaboration and adaptability to changing needs. Efficient in communication, problem-solving, and maintaining high standards for quality and results.
Overview
15
15
years of professional experience
Work History
Insurance Verification Specialist
Sca Health
05.2022 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Maximized preventive care utilization to reduce hospital burden and help eliminate readmissions.
Patient Care Representative
Sca Health
05.2022 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Maximized preventive care utilization to reduce hospital burden and help eliminate readmissions.
Loss Mitigation Specialist
Freedom Mortgage
08.2021 - 05.2022
- Provide support to customers.
- Led three educational programs.
- Generated comprehensive reports for data analysis.
- Performed comprehensive studies to support strategic decisions.
- Executed tasks efficiently from a home office.
- Handled customer inquiries related to loss mitigation.
- Css
- Maintained confidentiality of patient data and condition to safeguard health information.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
Warranty Administrator
CHRISTI HUBLER CHEVROLET, heartland state bank
06.2020 - 06.2021
- Managed warranty documentation effectively.
- Managed accounts payable processes efficiently.
- Managed financial records and transactions efficiently.
- Completed month-end closing processes efficiently.
- Close Ros for service
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
- Monitored factory recalls and announcements to stay on top of changes.
- Maintained detailed service and customer records.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
- Generated, posted and attached information to claim files.
- Posted payments to accounts and maintained records.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Gathered paperwork and contacted customers to book appointments.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Collected premiums and issued accurate receipts.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Communicated verification and authorization status updates with Type department to facilitate decision-making for patient admissions and insurance coverage.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Customer service
HHSB
08.2019 - 06.2020
- Processed financial transactions with accuracy and efficiency.
- Managed cash transactions efficiently.
- Managed inbound and outbound calls efficiently.
- Entered and managed data efficiently.
Finance Manager
OAK Motors
06.2018 - 05.2019
- Close loans
- Reports
- Oversee delinquent accounts
- Accounting
- Communicate with Bank
- Customer service
- Redemptions
Quality Systems Specialist
Roche Diagnostics DC
03.2018 - 06.2018
- Enhanced product lifecycle management using Windchill.
- Facilitated document transfers.
- Created detailed spreadsheets to track project progress.
- Delivered temporary services to fulfill operational requirements.
Account Admin
Adesa Auto Auction
03.2017 - 09.2017
- Remarketing cars,
- Emails,
- Customer service,
- Auditing fees and paying accounts,
- MS Office
- Spreadsheets
Primary clerk
Indianapolis Car Exchange
05.2016 - 03.2017
- Performed data entry tasks in real-time at live auctions.
Auction Primary Clerk
Insurance Auto Auction
04.2016 - 03.2017
- Data entry
- Recording auction
Assistant Store Manager
Smoker's Choice
08.2010 - 06.2013
- Cash handling -Stocking products -Answering phone calls -Providing excellent customer service
Education
Associate - BUSINESS MANAGEMENT
IVY TECH COMMUNITY COLLEGE
Skills
- Customer service (3 years)
- Data entry (3 years)
- Finance (2 years)
- RECEPTIONIST (3 years)
- RETAIL SALES (3 years)
- Excel
- Sales
- Outlook
- Business Development
- Quickbooks
- Marketing
- Accounting
- Auditing
- Banking
- Quality Systems
- Internal Audits
- Quality Assurance
- Quality Management
- Document Management
- Phone Etiquette (8 years)
- Computer Skills (8 years)
- Computer Literacy (5 years)
- Computer Operation (5 years)
- Sales Experience
- Quality Control
- Office Management
- Research
- Accounts Payable
- Accounts Receivable
- Typing (5 years)
- Dealership experience
- Payroll
- Human resources
- Bookkeeping
- Salesforce
- Microsoft Access
- Windows
- Writing skills
- CRM software
- Customer support
- Microsoft Excel
- Time management
- Microsoft Office
- Microsoft Word
- English
- Databases
- Google Docs
- Data collection
- SharePoint
- Accounting software
- Communication skills
- Account reconciliation
- Clerical experience
- Languages
- English - Expert
- Certifications and Licenses
- Customer Service
- January 2022 to Present
- I was given an award for best customer service for the month
- Assessments
- Delivery driver — Proficient
- April 2019
- Interpreting instructions, reading maps, and solving problems
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Additional Information
- SKILLS
- Data Entry
- Account Admin
- Finance
- Improve Patient Care
- Collection Management
- Insurance Practices
- Outbound Calling
- Monitoring Tools
- Operational Requirements
- Scheduling
- Patient Assessments
- Multitasking Abilities
- Patient Health Information Privacy
- Patient Registration
- Spreadsheet Tracking
- Medical Terminology
- Account Management
- Information Assistance
- Payment Arrangements and Negotiation
- Prepare Reports
- Documentation
- Benefits Explanations
- Attention to Detail
- Time Management
- Regulatory Compliance
- Verbal and Written Communication
- Patient Profiles
- Patient Management
- Patient Care and Monitoring
- Professional Relationships
- Patient Information Verification
- Insurance Coverage Verification
- Critical Thinking Skills
- Cosmetic Surgery
- Word Processing
- Medical History Documentation
- Office Supplies and Inventory
Timeline
Insurance Verification Specialist
Sca Health
05.2022 - Current
Patient Care Representative
Sca Health
05.2022 - Current
Loss Mitigation Specialist
Freedom Mortgage
08.2021 - 05.2022
Warranty Administrator
CHRISTI HUBLER CHEVROLET, heartland state bank
06.2020 - 06.2021
Customer service
HHSB
08.2019 - 06.2020
Finance Manager
OAK Motors
06.2018 - 05.2019
Quality Systems Specialist
Roche Diagnostics DC
03.2018 - 06.2018
Account Admin
Adesa Auto Auction
03.2017 - 09.2017
Primary clerk
Indianapolis Car Exchange
05.2016 - 03.2017
Auction Primary Clerk
Insurance Auto Auction
04.2016 - 03.2017
Assistant Store Manager
Smoker's Choice
08.2010 - 06.2013
Associate - BUSINESS MANAGEMENT
IVY TECH COMMUNITY COLLEGE
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