Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
SalesManager

Tiffany Bui-Ngo

Pearland,TX

Summary

Enthusiastic candidate with extensive experience in customer service and cash handling at banks or retail environments. Experienced in running and auditing teller box, opening new accounts and loan processing. Strong knowledge of offered banking services and products. Provides professional and courteous customer service with high levels of integrity and accuracy.


Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Sales Manager

ALL ABOUT FISH LLC
10.2007 - Current
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Run a cash register daily.
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of day.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Prepare quarterly and end of year reports and payments to IRS and state.

Senior Personal Banker II

Comerica Bank
11.2006 - 10.2007
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Maintained friendly and professional customer interactions.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Promoted financial products by maintaining excellent service offering knowledge with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Accepts, processes and closes loan applications for personal loans, auto loans, CD secured loans, Home Equity loans and different types of mortgage loans.
  • Cross-sold bank products and services to meet customer needs and provide options best for them. Referred customers to other banking departments for specialized services.
  • Trained new hires on customer service policies and procedures.
  • Followed up with customers to gather feedback and provide additional assistance.

Senior Personal Banker/Assistant Manager

Amegy Bank
10.2001 - 04.2004
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Travel to different branches to train and assist new tellers when needed.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Assisted with day-to-day operations, working efficiently and productively with all team members. Assist in running a teller box when necessary.
  • Audit random vault audits.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Expanded client base by promoting new financial products.
  • Cross-sold credit cards, loans and other bank products.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Generated monthly reports on customer activity and customer feedback.
  • Oversee safe deposit box vault to comply with policy and regulations.
  • Accepts, processes and closes loan applications for personal loans, auto loans, CD secured loans, Home Equity loans and different types of mortgage loans.

Bank Teller/Bank Teller Supervisor/Associate Banker

Bank United
04.1994 - 10.2001
  • Person-in-charge in absence of branch manger.
  • Perform a wide variety of basic teller functions including accurately processing basic transactions in compliance with all policies and procedures. Balanced tellers and ATM cash.
  • Responsible for complying with policies and procedures using good judgement.
  • Develop, coach, counsel and motivate skill sets of tellers.
  • Supervises and monitors daily teller activities, random audits of teller boxes.
  • Run daily and month reports for managers.
  • Daily balance of cash vault, order money as needed and verify all logs and all daily outgoing work to avoid losses to the bank.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted bank's products and services by consistently cross-selling to new and existing customers.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Count and reconciled main vault on a daily basis.
  • Trained new hires on teller drawers and customer service policies and procedures.
  • Processed applications for new accounts.
  • Accepts, processes and closes loan applications for personal loans, auto loans, CD secured loans, Home Equity loans and different types of mortgage loans.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Travel to different branches and train employees when needed.
  • Assist in setting up new branches. Train new employees from tellers, personal bankers and managers to comply with policies and procedures.

Education

Associate of Applied Science - Accounting

Albuquerque Technical Vocational Junior College
Albuquerque, NM

Skills

  • Audit compliance preparation
  • Financial product sales
  • Cash reconciliation
  • Client relationship management
  • Compliance, banking laws, and regulations
  • Commitment to banking ethics
  • Cash handling expertise
  • Proficient in cash handling
  • Safe and vault operation
  • Cash drawer balancing
  • Compliance management
  • Exceptional customer service
  • Coaching and mentoring
  • Relationship building and management
  • Staff supervision
  • Employee monitoring
  • Excellent work ethic
  • Branch operations management
  • Loan documentation
  • Attention to detail
  • Multi-tasking

Certification

  • Series 6 Securities License - 2007
  • Loan Certifications
  • Bookkeeping

Languages

Vietnamese
English

Timeline

Sales Manager

ALL ABOUT FISH LLC
10.2007 - Current

Senior Personal Banker II

Comerica Bank
11.2006 - 10.2007

Senior Personal Banker/Assistant Manager

Amegy Bank
10.2001 - 04.2004

Bank Teller/Bank Teller Supervisor/Associate Banker

Bank United
04.1994 - 10.2001

Associate of Applied Science - Accounting

Albuquerque Technical Vocational Junior College

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Tiffany Bui-Ngo