Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Tiffany Bult

Brownsburg,IN

Summary

Real Time Analyst with 7+ years of experience working with Workforce Management, scheduling, training, and call handling. I have regular interactions with senior leadership and colleagues, as well as experience with direct conflict resolution, has equipped me with comprehensive interpersonal communications skills.

Overview

17
17
years of professional experience

Work History

Real Time Analyst

RCI
Carmel, IN
09.2015 - Current
  • Responsible for monitoring several groups to ensure they meet their contractual goals by utilizing appropriate levers and skilling
  • Independently create and update training manuals as well as facilitate the training for several stations
  • Send out regular performance updates
  • Adjust schedules as needed for optimal call handling.

Mental Health Clinician

St. Vincent Stress Center
Indianapolis, IN
04.2012 - 09.2015
  • Facilitated group cognitive therapy teaching various life skill mechanisms
  • Reviewed, modified, and implemented patient care components as Co-Chair of shared governance committee
  • Advanced at competencies such as problem solving and safe management of aggressive behaviors, HIPPA regulations, behavior modification, and detail-oriented documentation
  • Developed and executed inpatient programs as an integral team member.

Sales Associate

Kohl's
Carmel, IN
07.2007 - 04.2012
  • Actively participated in visual directives and presentations
  • Focused on customer satisfaction as part of service team
  • Communicated product and promotional knowledge while managing client services and successfully transferred to various locations.

Education

Bachelor of Arts in Psychology with a minor in Sociology -

Purdue University Calumet
Hammond, IN
05.2011

Skills

  • Coaching
  • Training
  • Verbal communication
  • Written communication
  • Work ethic
  • Detail oriented
  • Organized
  • Multi-tasking

Volunteer Experience

Girls Nite In International, 09/01/13, 05/01/20, Brownsburg, IN, Small group leader/mentor to teenage girls in the community. Provided a safe place and someone to talk to who can help guide them in life decisions.

Timeline

Real Time Analyst

RCI
09.2015 - Current

Mental Health Clinician

St. Vincent Stress Center
04.2012 - 09.2015

Sales Associate

Kohl's
07.2007 - 04.2012

Bachelor of Arts in Psychology with a minor in Sociology -

Purdue University Calumet

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Tiffany Bult