Tiffany Burgin
Jefferson City,TN
Summary
Compassionate Eligibility Assistant motivated to positively impact program operations and participant success with diligent support. Well-trained in customer service with dedication to continuously enhancing strategies and optimizing assistance. Highly organized and hardworking with strong attention to detail.
Overview
3
3
years of professional experience
Work History
Eligibility Assistant
State Of Tennessee Department Of Human Services
Morristown , TN
2021.03 - Current
- Provided customer service to clients seeking assistance with their eligibility requirements.
- Entered client data into computerized systems for tracking purposes.
- Maintained accurate records of client information and documentation.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Assisted clients with completing application forms, gathering necessary documents and submitting paperwork.
- Maintained positive working relationship with fellow staff and management.
- Verified accuracy of data entered in the system.
- Contacted client references and employers to determine legitimacy of applicant information.
- Responded to client inquiries and concerns and escalated complex problems to department supervisors.
- Explained reasons behind application denials and recommended further action.
- Coordinated with other departments to promote prompt processing of client applications.
- Collaborated with other departments to ensure timely processing of requests for services.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Responded promptly to inquiries from internal and external sources concerning applicant's eligibilities.
- Reviewed applications to verify client information and resolve discrepancies.
- Entered client information and files into databases for further review and tracking.
- Informed applicants of other agencies providing useful or related assistance.
- Generated letters notifying clients of their approved or denied status.
- Gathered financial information from clients regarding income, assets and debts.
- Provided technical support regarding software used for managing client information.
Assistant General Manager
Dunkin' Donuts
Morristown , TN
2020.10 - 2021.03
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Met business targets with streamlined operations strategies.
- Formed and sustained strategic relationships with clients.
- Organized special events such as promotions or fundraisers to drive business growth.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Motivated and led team members to work together to achieve targets.
Education
Bachelor of Science - Human Resources Management
Western Governors University
Salt Lake City, UT2028-08
Skills
- Program Understanding and Advisement
- Advocacy and Counseling
- Knowledgeable in [Software]
- Telephone Etiquette
- Documentation and Paperwork
- Effective Communication Skills
- Application Assessment
- Applicant Support and Service
- Recordkeeping and Data Input
- Documentation and Reporting
- Data Entry
- Public Assistance Programs
- Government Relations
- Appointment Scheduling
- Application Review
References
References available upon request.
Timeline
Eligibility Assistant
State Of Tennessee Department Of Human Services
2021.03 - Current
Assistant General Manager
Dunkin' Donuts
2020.10 - 2021.03
Bachelor of Science - Human Resources Management
Western Governors University
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