Tiffany Burkett

Calling customers, making sure there’s substitutions and out ofstocks are appropriate my customers except the substitutions always

Keep my customer satisfied Look for out of stock items that shoppers out of stock find a substitution. Make sure items are being substituted. Make sure orders are getting done on time and the wait time for a customers taking out our order is on time.

Maintained out-of-stock percentage at 6% with 100% substitution rate.

• Communicated with customers and team members to solve problems.
• Assisted customers by answering questions and fulfilling requests.

• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Assisted customers by answering questions and fulfilling requests.
• Communicated with customers and team members to solve problems.
• Processed both cash and card purchases and returns.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.

• Collaborated with team members to maintain a clean, organized, and safe work environment for both employees and customers.
• Ensured department cleanliness by performing daily sanitation tasks, including washing cutting boards and utensils.
• Washed floors, walls, coolers and storage shelves.
• Conducted routine quality assurance inspections to ensure adherence to food safety standards within the seafood department.
• Assisted customers with product selection by making recommendations and suggestions based on customer needs.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Implemented company guidelines effectively to manage disciplinary measures.
• Managed shift planning to balance peak hour staffing with budget constraints.
• Evaluated employee performance, offering constructive feedback for improvement.

• Supervised warehouse personnel, streamlining task distribution to boost productivity.
• Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
• Oversaw daily operations and shipping and handling processes.
• Coordinated employee tasks during shifts to maintain efficient warehouse functioning.
• Increased accuracy in inventory tracking through meticulous record-keeping and routine audits.
• Assisted in receiving, stocking and distribution of merchandise.