I have a small hobby farm where we have 20 chickens, four Great Pyrenees, an English Shepherd, and two Australian Shepherds I spend my spare time camping, hiking, and reading
Tiffany Burrell
Asheville,NC
Summary
Take-charge professional with a proven track record of delivering executive support and effective team leadership to drive business operations forward. Dependable and detail-oriented, excelling in managing multiple tasks and priorities with ease. Broad experience in office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations, and contract management. Recognized for exemplary customer service skills and fostering strong team collaboration. Member of prestigious National Honors Societies, highlighting commitment to excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager, Customer Operations in Finance
UPM Raflatac
03.2024 - Current
- Managed a cascaded team of direct and indirect reports
- Implemented new collections program across North and South Americas
- Brought Americas region into compliance with Global processes
- Reduced DSO by more than 10 days in less than one year.
- Reduced over 60 day receivables to less than $30,000 in 4 months
- Maximized performance by monitoring daily activities and mentoring team members.
- Created Credit Compliance program for Americas region
- Accomplished multiple tasks within established timeframes.
- Facilitated cooperation across a global organization, multi-departmentally
- Implemented a comprehensive Accounts Receivable workflow that ensure full compliance with audit regulations and GAAP
- Brought company into PCI Compliance
- Traveled internationally to manage teams, drive change, and monitor KPIs
- Created workflows to improve efficiencies, create collaboration between departmental functions, and increase liquidity
Credit and Collections Coordinator
Plasticard Locktech International
10.2014 - 03.2024
- Leadership promotion acting as Liaison between accounting department, sales department, and clientele
- Solely responsible for account reconciliation of all largest customers, as well as maintaining accounts and ensuring accuracy of accounts
- Sole accounting contact for largest customers
- Responsible for identifying and rectifying all number of accounts receivables error
- Proof and locate unknown wire payments
- Responsible for domestic and international corporate collections for company
- Maintained collections of approximately $69 Million dollars annually
- Also handled domestic and international credit analysis
- Created and implemented training program for Sales department to facilitate understanding of accounting procedures and policies
- Authored SOP for Collections Specialists
- User of the following systems: Tableau, SAP, Oracle, Monarch ERP, Office Suite, Transcepta
- Company administrator and subject matter expert for SAP
- Managed a diverse team of direct reports, as well as led change throughout the organization.
Collections Specialist
Plasticard Locktech International
07.2014 - 10.2014
- Responsible for domestic and international corporate collections for company
- Created and maintained professional relationships with contacts across all levels of corporate hierarchy, both domestically and internationally
- Also handled domestic and international credit analysis
- Responsible for handling of all confidential court documents in relation to existing customers
- Managed a portfolio of over 500 customers per day with annual collections in the millions.
Stay at Home Mother and Homemaker
01.2013 - 07.2014
- I became a stay at home mother when my son was born five weeks premature
- I handled all aspects of his care and home management
Collections Specialist
Plasticard Locktech International
06.2008 - 01.2013
- Solely responsible for all domestic and international corporate collections for company
- Created and maintained professional relationships with contacts across all levels of corporate hierarchy, both domestically and internationally
- Surpassed all collections goals within first six months, with an average collection amount exceeding 1.5 million dollars annually
- Also handled domestic and international credit analysis and international accounts receivable as needed
- Responsible for handling of all confidential court documents in relation to existing customers
- Selected as employee of the month on October 2009 and September 2010
- Employee of the Year for 2009
Collections Specialist
Asheville Children's Medical Center
06.2007 - 03.2008
- Solely responsible for patient collections, as well as posting of payments
- Created and implemented collections procedures
- Facilitated patient understanding of billing policies via face to face meetings, phone and email conversations
Title I Assistant and Instructional Assistant
Johnston Elementary School
10.2005 - 06.2007
- Held literacy immersion in a small group setting for K-5 students
- Also worked as a one-on-one tutor for special high risk students to boost reading skills and comprehension
- Used various games and musical techniques to teach students reading
Education
Bachelor’s Degree - Business Administration and Law
Western Carolina University
Cullowhee, NC08.2027
Bachelor's Degree - Finance and Accounting
Western Carolina University
Cullowhee, NC08.2026
Associate of Arts - Liberal Arts
Asheville Buncombe Technical Community College
Asheville, NC08.2004
High School Diploma - undefined
TC Roberson High School
Asheville, NC05.2002
Skills
- Process implementation
- Team leadership
- Training
- Excel
- SAP
- Salesforce
- Oracle
- Tableau
- Accounting
- Billing Finance Analysis
- Staff management
- Project management
- Coaching and mentoring
- Customer service
- Marketing
- Performance management
- Workforce management
Certification
Certification in Prompt Management for Generative AI, Cognitive Class, 05/01/24
Accomplishments
- Employee of the Month, 10/01/09
- Employee of the Month, 09/01/10
- Employee of the Year, 2009
- Violinist and Conductor with 28 years of experience.
Affiliations
- National Society of Leadership and Success
- Sigma Alpha Pi, National Honor Society Member
- Phi Sigma Pi National Honor Fraternity Member
Interests
Timeline
Manager, Customer Operations in Finance
UPM Raflatac
03.2024 - Current
Credit and Collections Coordinator
Plasticard Locktech International
10.2014 - 03.2024
Collections Specialist
Plasticard Locktech International
07.2014 - 10.2014
Stay at Home Mother and Homemaker
01.2013 - 07.2014
Collections Specialist
Plasticard Locktech International
06.2008 - 01.2013
Collections Specialist
Asheville Children's Medical Center
06.2007 - 03.2008
Title I Assistant and Instructional Assistant
Johnston Elementary School
10.2005 - 06.2007
High School Diploma - undefined
TC Roberson High School
Bachelor’s Degree - Business Administration and Law
Western Carolina University
Bachelor's Degree - Finance and Accounting
Western Carolina University
Associate of Arts - Liberal Arts
Asheville Buncombe Technical Community College
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