Tiffany Burrell
Covington,TN
Summary
Proven administrative professional with a track record of enhancing efficiency and accuracy at the Department of Disabilities and Aging. Excelled in project management and database administration, significantly reducing operational costs. Demonstrates exceptional verbal communication and document management skills, fostering improved customer service and internal processes. Professional with strong foundation in administrative services, equipped to enhance operational efficiency and support organizational goals. Skilled in managing schedules, coordinating meetings, and handling communications with keen eye for accuracy and timeliness. Known for effective collaboration within teams, adaptability to changing needs, and results-driven approach. Adept at using office software, maintaining records, and providing exceptional support to ensure seamless office operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrative Services Assistant 2
Department of Disability and Aging
04.2019 - Current
- Reduced operational costs with careful management of office supply inventory and budget tracking; placing orders when necessary
- Increased accuracy in data entry tasks through diligent proofreading and attention to detail.
- Conducted internal audits of patient's medical charts to ensure that accurate and updated information was available.
- Supported executive decision-making by preparing comprehensive reports on departmental performance metrics.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Completed forms, reports, logs, and records to quickly handle all documentation for the department and human resources.
- Supported executives and staff by organizing calendars, scheduling meetings and appointments, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files, ensuring accuracy of timesheets, or submitting time-off requests per company policy guidelines.
- Built and maintained excellent customer relationships with external parties through timely response to inquiries and going above and beyond to accommodate the departments requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Ensured document security by establishing and managing a confidential paper and electronic filing system for sensitive company information.
- Prepared professional correspondence on behalf of executives, effectively communicating essential information to internal and external parties.
Nursing Secretary
Department of Disability and Aging
05.2013 - 04.2019
- Optimized nurse workflow by prioritizing tasks based on urgency and importance, resulting in improved time management skills among staff members.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff for internal and external clients
- Maintained confidentiality at all times while handling sensitive medical documents, adhering strictly to HIPAA guidelines.
- Performed various administrative tasks by filing, copying and faxing documents.
- Optimized unit workflow by effectively scheduling appointments, class trainings and organizing staff meetings.
- Registered employees for med certification trainings and verified and updated current med certifications records with most up-to-date information for internal and external staff.
- Managed supply inventory to ensure adequate resources for the smooth operation of the nursing unit.
- Reduced paperwork processing time through implementation of electronic document management systems within the unit effectively and improved data accuracy with diligent maintenance of data charts and reports.
- Tracked monthly data such as deaths, med variances and other incidents and recording and documenting relevant information.
- Supported nurse training initiatives by creating educational materials on administrative procedures and best practices.
- Reduced clerical errors by implementing standardized filing systems for both paper and electronic documents.
- Served as a liaison between the department and outside agencies fostering open lines of communication that contributed to more staffed being trained and receiving certifications on time.
- Supported nursing staff in delivering quality patient care through timely preparation of charts, reports, and forms.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Supported HR ensuring that time, leave requests, and overtime requests were entered accurately and approve timely.
Secretary
Department of Human Services
05.2012 - 05.2013
- Provided clerical support to department employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled sensitive information discreetly, maintaining confidentiality when managing pertinent files.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained daily report documents and phone logs.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Updated spreadsheets and databases to track, analyze, and report on client cases
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Liaised between clients and case managers and maintained effective lines of communication.
Clerk 2
Department of Human Services
06.2009 - 06.2012
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Processed incoming and outgoing mail and packages according to established procedures.
- Utilized office management software to record and track customer information.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Excellent communication skills, both verbal and written.
Education
Bachelor of Science - Public Administration
Austin Peay State University
Clarksville, TN08-2019
Associate of Science - General Technology
Dyersburg State Community College
Covington, TN12-2014
Skills
- Verbal Communication
- File Organization
- Document Management
- Proofreading
- Database Administration
- Customer Service
- Travel Arrangements
- Office Administration
- Documentation and Recordkeeping
- Project Management
- Microsoft Office Suite
- Scheduling and calendar management
Certification
- Microsoft Office Specialist (MOS) Certification
Timeline
Administrative Services Assistant 2
Department of Disability and Aging
04.2019 - Current
Nursing Secretary
Department of Disability and Aging
05.2013 - 04.2019
Secretary
Department of Human Services
05.2012 - 05.2013
Clerk 2
Department of Human Services
06.2009 - 06.2012
- Microsoft Office Specialist (MOS) Certification
Bachelor of Science - Public Administration
Austin Peay State University
Associate of Science - General Technology
Dyersburg State Community College
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