Tiffany Burt
Newport News,VA
Summary
Accomplished U.S. Air Force veteran with 20 years of experience in performing knowledge management/administration functions to include: daily office operation, conference coordination, and managing scheduling and resources within an organization. Provides excellent customer service skills, guidance and assistance to the completion of complex tasks for general office and/or program support. Equally capable of working with a team or with minimal supervision with extensive knowledge of the administrative processes. Qualifications include: Top Secret/SCI, MS Office, Sharepoint, Task Management Tool (TMT), Protocol experience, Time management.
Overview
13
13
years of professional experience
Work History
Knowledge Manager
Directorate of Intelligence (A2), U.S Air Force, Air Combat Command
01.2021 - Current
- Manages Government Travel card (GTC) program; transfer new accounts, downloaded monthly GTC rosters and sent email reminders to personnel on delinquent status and reviewed roster for accuracy; ensured accurate and updated accountability
- Manages Joint Worldwide Intelligence Communications System (JWICS) Video Teleconferences (VTC) schedule for building; organize JWICS VTCs/meetings and added participants to meetings; guarantee communication flow
- Provides in-processing assistance to new personnel and out-processing assistance for departing personnel; in-processed new personnel; supported administrative virtual out-processing checklists functions and procedures, worked with ACC CCQ updating A2 personnel records with duty updates, re-enlistments, evaluations; streamlined seamless transition
- Co-Orchestrates Directorate of Intelligence Director's Call; conducted setup/teardown; organized personnel along with decorations/awards and helped authored Director's call script; enabled General Officer (GO) level support
- Administers A2 Official Mail program; directed continuous distribution, ensured divisions ability to send/receive classified/unclassified mail in timely manner.
- Reduces information overload for employees by curating targeted content based on individual needs and preferences.
- Evaluates various knowledge management tools and technologies, recommending appropriate solutions to meet organizational needs.
- Compiles, cleaned and manipulated data for proper handling.
- Compiles, cleaned and manipulated data for proper handling.
Knowledge Manager to Technical Director
Directorate of Intelligence (A2), U.S Air Force, Air Combat Command
10.2019 - 01.2021
- Scheduled high level meetings/VTCs for A2 Technical Director (TD); linked external Air Combat Command organizations and ensured leadership able to communicate with personnel
- Organized A2 Newcomers Orientation for Technical Director; coordinated slides and personnel; ensuring personnel in-process with accurate and essential information
- Managed Joint Worldwide Intelligence Communications System (JWICS) Video Teleconferences (VTC) schedule; schedule/rescheduled JWICS VTCs and added participants to meetings
- Administered A2 Official Mail program; directed continuous distribution, ensured divisions ability to send/receive classified/unclassified mail in timely manner.
Administration Support Manager
Air Combat Command Public Affairs, U.S. Air Force
02.2017 - 09.2019
- Executed task management system
- Provided leadership with weekly evaluation and task updates to ensure suspense’s are completed on time
- Tracks and reviews leadership prep materials, Higher Headquarter (HHQ) tasks, evaluations, awards, and major public affairs products and plans
- Executed Headquarter level Public Affairs conferences
- Over 50 personnel received career field and senor leader updates
- Managed financial supply account with $114K budget; purchased supplies and zero discrepancies in inspections.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Established team priorities, maintained schedules and monitored performance.
Administration Support Manager
480th Intelligence, Surveillance, and Reconnaissance Wing, U.S. Air Force
11.2014 - 02.2017
- Directly supported 6K personnel assigned across 6 organizations spanning the globe; enabled manned and unmanned aerial vehicle communication and information gathering operations
- Supervised personnel in Wing Command Section supporting planning, execution and sustainment of $3B global ISR enterprise
- Directed personnel evaluations and awards/decorations program; managed 500+ evaluations annually
- Managed correspondence program; expedited packages which facilitated Director’s decision on global missions
- Orchestrated weekly staff meetings and video telecommunications which ensured collaboration with geographically separated personnel.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Established team priorities, maintained schedules and monitored performance.
Knowledge Operations Manager
Joint Intelligence Operations Center, U.S. Air Force
08.2011 - 11.2014
- Facilitated completion of division tasks, accurately synced information from multiple teams, which resulted in 100% on time rate
- Oversaw completion of daily reports
- Compiled and quality checked intel inputs and cut prep
- Managed 3 SharePoint sites which assured availability of over 90 current analytical products
- Delivered vital resources to over 30 DOD organizations.
- Managed multiple projects simultaneously, delivering high-quality results within tight deadlines.
- Established strong relationships with external partners for efficient sharing of best practices and industry insights.
- Improved knowledge management processes by streamlining workflows and implementing new software tools.
- Oversaw development of internal knowledge repositories, ensuring easy access to critical information for all employees.
Education
Skills
- Business Analysis
- Document Management
- Information Management
- Content Curation
- Knowledge Sharing
- Data Governance
Timeline
Knowledge Manager
Directorate of Intelligence (A2), U.S Air Force, Air Combat Command
01.2021 - Current
Knowledge Manager to Technical Director
Directorate of Intelligence (A2), U.S Air Force, Air Combat Command
10.2019 - 01.2021
Administration Support Manager
Air Combat Command Public Affairs, U.S. Air Force
02.2017 - 09.2019
Administration Support Manager
480th Intelligence, Surveillance, and Reconnaissance Wing, U.S. Air Force
11.2014 - 02.2017
Knowledge Operations Manager
Joint Intelligence Operations Center, U.S. Air Force
08.2011 - 11.2014
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