Tiffany Burton
Jersey City,New Jersey
Summary
Experienced in technology integration and workflow optimization, I improve efficiency at Accenture Song. Skilled in project management and vendor negotiations, I use agile methods and strong leadership to enhance team performance and streamline operations
Overview
9
9
years of professional experience
1
1
Certification
Work History
LED Wall Operator
Accenture Song
New York, NY
01.2024 - Current
- Collaborate with the Creative Team from concept to execution, ensuring a smooth integration of visual elements.
- Participate in pre-lights and testing shoots, ensuring LED wall calibration, and seamless functionality.
- Operate the LED wall during all production shoots, ensuring high-quality visual output.
- Lead training sessions for employees on VuWall operation and best practices.
- Perform updates, maintenance and troubleshooting to optimize LED wall performance and longevity.
- Managed multiple tasks simultaneously while maintaining attention to detail.
IT Supervisor
Accenture Song
New York, NY
11.2022 - Current
- Lead IT operations for multiple Production Studios, ensuring seamless workflow and technical efficiency
- Manage end-to-end project execution, enhancing production timelines and business revenue
- Drive technology adoption to streamline production workflows, improving efficiency and reducing operational risks
- Oversee vendor contracts, negotiate pricing, and ensure timely deliverables to support production needs
- Conduct staff training and performance coaching to strengthen team capabilities
Finance Technical Analyst
URBN
Philadelphia, PA
09.2021 - 11.2022
- Managed technical projects related to financial systems, ensuring smooth implementation and troubleshooting
- Assisted with data analysis and SQL queries to optimize financial reporting and system performance
- Provided post-implementation support, ensuring successful system rollouts
System Analyst
Children's Hospital of Philadelphia (CHOP)
03.2020 - 09.2021
- Led technology integration projects to meet hospital IT infrastructure needs
- Managed vendor relations and executed contract negotiations for IT solutions
- Developed project plans, ensuring on-time and budget-friendly IT implementations
IS Support Analyst
Children's Hospital of Philadelphia (CHOP)
07.2018 - 09.2021
- Provided technical support and troubleshooting for web applications and IT infrastructure
- Assisted in software testing and implementation, ensuring operational readiness
- Conducted staff training and mentorship, improving internal IT proficiency
Apple Support Leader
Apple
Ardmore, PA
11.2015 - 07.2018
- Managed employee scheduling and training, ensuring high customer satisfaction
- Created training materials and development programs to improve team performance
- Led customer escalations and incident resolution, enhancing service efficiency
Education
Master of Science - Information Technology Leadership
LaSalle University
01.2019
Bachelor of Arts - Corporate Communication
Robert Morris University
Skills
- Production & Studio Technology Management
- Project Management & Coordination
- Vendor & Contract Negotiation
- Team Leadership & Coaching
- Process Improvement & Optimization
- Incident & Risk Management
- Technical Support & Troubleshooting
- Agile & ITIL Methodologies
- IT budgeting
- Mobile device management
- Application support
- IT risk management
Certification
- Apple Certified Macintosh Technician
- HDI Certification
- Agile Crash Course
Timeline
LED Wall Operator
Accenture Song
01.2024 - Current
IT Supervisor
Accenture Song
11.2022 - Current
Finance Technical Analyst
URBN
09.2021 - 11.2022
System Analyst
Children's Hospital of Philadelphia (CHOP)
03.2020 - 09.2021
IS Support Analyst
Children's Hospital of Philadelphia (CHOP)
07.2018 - 09.2021
Apple Support Leader
Apple
11.2015 - 07.2018
- Apple Certified Macintosh Technician
- HDI Certification
- Agile Crash Course
Master of Science - Information Technology Leadership
LaSalle University
Bachelor of Arts - Corporate Communication
Robert Morris University
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