Summary
Overview
Work History
Education
Skills
Projects
Timeline
Generic
Tiffany Burton

Tiffany Burton

Jersey City

Summary

Dynamic and results-driven IT Manager with extensive experience in leading enterprise technology operations, cross-functional teams, and strategic project execution. Recognized for driving technical excellence, implementing scalable solutions, and aligning IT services with business objectives. Skilled in vendor negotiations, risk management, and staff development. Proven ability to foster a culture of collaboration, innovation, and high performance across global teams.

Overview

10
10
years of professional experience

Work History

IT Supervisor

Accenture Song
New York
11.2022 - Current
  • Direct global IT operations across production studios, ensuring seamless service delivery and system uptime.
  • Lead and mentor a high-performing technical team, implementing professional development plans and performance metrics.
  • Drive strategic projects from conception to delivery, managing budgets, timelines, and stakeholder engagement.
  • Evaluate and integrate emerging technologies to streamline workflows and enhance user experience.
  • Oversee vendor relationships and contract negotiations, ensuring service alignment with budgetary and performance expectations.

Finance Technical Analyst

Urban Outfitters
Philadelphia
09.2021 - 11.2022
  • Bridged the gap between financial operations and IT, delivering tailored technical solutions to meet evolving business needs.
  • Conducted complex data analysis and executed SQL queries to enhance system accuracy and reporting integrity.
  • Provided strategic support during post-implementation phases, ensuring long-term functionality and user adoption.

IS Systems Analyst

Children’s Hospital of Philadelphia (CHOP)
Philadelphia
03.2020 - 08.2021
  • Evaluated system capabilities and developed process improvements to support clinical and operational goals.
  • Provided cross-departmental consultation and technical leadership on high-impact projects.
  • Managed enterprise software deployments and updates with minimal disruption to hospital workflows.

IS Support Analyst

Children’s Hospital of Philadelphia (CHOP)
Philadelphia
06.2018 - 03.2020
  • Served as a key technical contact for users, managing escalations and resolving high-priority incidents.
  • Onboarded new technologies and systems, leading user training and documentation efforts.
  • Contributed to process standardization and improved customer satisfaction metrics across the IT support desk.

Education

Master of Science - Information Technology

La Salle University
Philadelphia, PA
05.2019

Bachelor of Arts - Business Communication

Robert Morris University
Coraopolis, PA
05.2015

Skills

  • IT Operations & Service Management
  • Strategic Project Leadership
  • Staff Development & Team Building
  • Cross-Functional Collaboration
  • Vendor & Contract Management
  • Risk & Compliance Oversight
  • Workflow Optimization & Automation
  • Technical Support Strategy
  • ITIL & Governance Practices
  • Budgeting & Resource Planning

Projects

Post-Acquisition Technology Integration: Orchestrated IT systems alignment and policy rollout after organizational merger.

Global Hardware Deployment: Led the global deployment of 200 standardized workstations, enhancing user supportability. 

POS System Modernization: Spearheaded POS implementation across production sites, streamlining hospitality operations.

Network Infrastructure Expansion: Identified the risk of single points of failure in high-volume locations and led the deployment of redundant circuits to ensure network resilience and minimize connectivity disruptions.

Legacy System Overhaul: Directed audio/visual system redesign across multiple studios to meet modern production standards.

Timeline

IT Supervisor

Accenture Song
11.2022 - Current

Finance Technical Analyst

Urban Outfitters
09.2021 - 11.2022

IS Systems Analyst

Children’s Hospital of Philadelphia (CHOP)
03.2020 - 08.2021

IS Support Analyst

Children’s Hospital of Philadelphia (CHOP)
06.2018 - 03.2020

Master of Science - Information Technology

La Salle University

Bachelor of Arts - Business Communication

Robert Morris University