Tiffany Buster
Lubbock,TX
Summary
Dynamic sales professional with a proven track record at Suddenlink, excelling in customer service and sales goals attainment. Expert in handling customer complaints and employing effective problem-solving skills. Mentored and trained teams, enhancing performance and engagement. Consistently exceeded sales quotas, demonstrating exceptional phone etiquette and rapport-building abilities.
Overview
16
16
years of professional experience
Work History
Retail Sales Consultant
Optimum
10.2022 - Current
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Assisted on average 20+ customers daily, providing exceptional service and support.
Inbound Sales Representative
Vexus Fiber
06.2020 - 10.2022
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Documented details of calls and customer interactions.
- Performed work in compliance with established regulations, policies and standard operating procedures.
Lead Inbound Sales Representative
Suddenlink
10.2019 - 06.2020
- Supervised and assisted a team of up to 25 employees, providing guidance and support to meet goals
- Investigated and resolved escalated customer complaints enhancing service quality
- Mentored, coached and trained employees to enhance skills and job performance.
Inbound Sales Representative
Suddenlink
08.2009 - 10.2019
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
- Implemented upselling techniques effectively, driving additional revenue streams for the company.
Education
High School Diploma -
Roosevelt High School
Lubbock, TXSkills
- Handling customer complaints
- Time management
- Problem-solving
- Store opening and closing
- Customer service
- Written and verbal communication
Timeline
Retail Sales Consultant
Optimum
10.2022 - Current
Inbound Sales Representative
Vexus Fiber
06.2020 - 10.2022
Lead Inbound Sales Representative
Suddenlink
10.2019 - 06.2020
Inbound Sales Representative
Suddenlink
08.2009 - 10.2019
High School Diploma -
Roosevelt High School
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