Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tiffany Butrica

Croydon,PA

Summary

Highly motivated Office Assistant with experience in efficiently completing and coordinating administrative and operational tasks; Avid learner able to adapt to and leverage new technologies and systems; Prioritizes and completes multiple tasks simultaneously and following through to achieve project goals; Engages complex problem solving, time management, and prioritization skills to meet administrative needs; Organized and diligent with a sincere commitment to exceptional customer service and teamwork

Overview

23
23
years of professional experience

Work History

Personal Care Assistant

Help at Home
Horsham, PA
08.2022 - 04.2024
  • Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
  • Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
  • Prepared meals according to dietary requirements and assisted in feeding when needed.
  • Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
  • Accompanied clients to medical appointments and provided transportation services when necessary.
  • Provided companionship to elderly and disabled clients in their homes or other residential facilities.

Administrative Assistant

L&R Installations
Levittown, PA
12.2017 - 05.2020
  • Streamlined processes to effectively track, order, and maintain inventory
  • Manage executive calendars, strategically coordinating meetings, appointments, events, and travel arrangements
  • Greeted and proactively assisted visitors in a timely manner
  • Instituted improved new employee training procedures, reducing onboarding process from N/A weeks to N/A weeks
  • Serve as primary point of contact for an average of 70 incoming phone calls per day, addressing inquiries and resolving concerns
  • Developed positive relations with external vendors and clients
  • Provide ongoing administrative support to senior executives, driving organizational success through the management of daily operations and special projects
  • Compose and proofread memos, letters, reports, and presentations, providing accurate, concise, and error-free communication
  • Instituted revised filing system, expediting the coordination of service calls and site assessments
  • Play an integral role in customer service and overall sales numbers
  • Maximize positive customer service experience.

Shipping and Receiving Clerk

Amazon
Lawrenceville, NY
10.2013 - 12.2017
  • Maximize positive customer service experience
  • Play an integral role in customer service and overall sales numbers
  • Collaborate with General Manager, vendors and Merchandisers to ensure smooth operations and consistent stock levels
  • Manage hiring, scheduling, ordering and inventory duties
  • Ensure items are well-stocked for each shift
  • Review customer orders and assist in resolving issues quickly.

Administrative Assistant

Kiss Electric
Levittown, PA
02.2011 - 11.2013
  • Play an integral role in customer service and overall sales numbers
  • Maximize positive customer service experience
  • Consistently meet and surpass monthly ordering and sales goals assigned by Director of Operations and General Manager
  • Manage executive calendars, strategically coordinating meetings, appointments, events, and travel arrangements
  • Greeted and proactively assisted visitors in a timely manner
  • Developed positive relations with external vendors and clients
  • Provide ongoing administrative support to senior executives, driving organizational success through the management of daily operations and special projects
  • Compose and proofread memos, letters, reports, and presentations, providing accurate, concise, and error-free communication
  • Strategically manage complex calendars, organizing meetings, appointments, and travel arrangements, and proactively identifying and adjusting conflicting events
  • Maintained strict confidentiality of all applicant information
  • Guaranteed prompt delivery of incoming mail to appropriate recipients.

Assistant Head Teller

Wells Fargo
Andalusia, PA
12.2000 - 02.2011
  • Respond to customer inquiries quickly via phone, email, or in-person
  • Proposed relocating deposit/withdrawal slip station to convenient, visible location, decreasing client wait time at teller line by average of N/A minutes and increasing workflow efficiencies
  • Greet all customers with a warm, friendly welcome
  • Perform opening and closing duties
  • Troubleshoot and fix office equipment, including copy machine and phone system
  • Balance teller drawer at the end of each shift
  • Identify and initiate cross-selling opportunities to increase overall profits
  • Manage transactions totaling up to $60K each day; recognized for consistently balanced drawers at the end of each workday
  • Maintain safe, fun working environment
  • Train all new hires, ensuring compliance with all regulations and standards
  • Secured and locked sensitive financial material, such as cash and money orders to prevent theft and minimize risk
  • Collect payments and handle petty cash
  • Created new programs to boost employee morale and customer satisfaction
  • Maintain inventory and reorder supplies as needed
  • Perform general clerical tasks and administrative responsibilities as needed.

Education

English Major -

Bensalem High School
Bensalem, PA
07.1997

Skills

  • Streamlined processes
  • Inventory management
  • Calendar management
  • Meeting coordination
  • Appointment coordination
  • Event coordination
  • Travel arrangements
  • Customer service
  • Vendor management
  • Administrative support
  • Communication
  • Filing system management
  • Customer care
  • Scheduling
  • Organizational skills
  • Hiring
  • Ordering
  • Shipping and receiving
  • Stock management
  • Order resolution
  • Sales goals
  • Meeting organization
  • Visitor assistance
  • Vendor relations
  • Memos
  • Letters
  • Reports
  • Presentations
  • Calendar organization
  • Confidentiality
  • Mail delivery
  • Inquiry response
  • Deposit/withdrawal slip station relocation

Languages

English

Timeline

Personal Care Assistant

Help at Home
08.2022 - 04.2024

Administrative Assistant

L&R Installations
12.2017 - 05.2020

Shipping and Receiving Clerk

Amazon
10.2013 - 12.2017

Administrative Assistant

Kiss Electric
02.2011 - 11.2013

Assistant Head Teller

Wells Fargo
12.2000 - 02.2011

English Major -

Bensalem High School

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Tiffany Butrica