Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Tiffany Caceres

Longwood

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Occupancy Specialist

City5 Consulting
10.2023 - Current
  • Perform all aspects of apartment leasing such as assisting the project manager with the waitlist, processing applications and maintaining compliance within HPD Guidelines;
  • Maintain occupancy and program compliance by processing initial certifications with HPD Guidelines, local, state and federal regulations;
  • Review applicant files, follow up with applicants in obtaining required documentation;
  • Ensure proper calculation of income, assets, rent levels, etc. to determine eligibility;
  • Manage applicant correspondences through emails and phone calls;
  • Work with Project Managers to ensure files are complete and in compliance;
  • Perform all duties while generating interest and enthusiasm about the property by creating an exceptional customer service;
  • Maintain and update records tracking application status and submission process;
  • Any additional duties assigned.

Compliance and Leasing Manager

Hope Community Inc.
10.2022 - 06.2023
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Established key relationships with with property managers to maintain market readiness and facilitate smooth transitions for potential leasers and renters.
  • Developed and implemented tactical marketing and leasing plans.
  • Manage all assigned compliance issues including review of files and calculation of rents.
  • Work in close partnerships with our teams to ensure compliance standards and compliance with regulatory agreements.
  • Knowledge of Lottery Compliance. Market and conduct application process for vacancy LIHTC, HOME, HUD 236 and HUD 202 units.
  • Compliance review for HUD/HCR/HPD/HDC approval & lease signings.
  • Manage recertification compliance process, compliance review, reports and close-out files.
  • Create Initial and Annual Owner Certifications for HOME & LIHTC monitors, including processing monitoring fees.
  • Prepare and review documents for and attend inspections/audits.
  • Collected, completed, processed, and approved resident lease applications, and managed tenant move-in process.
  • Ensure that all property waiting lists are correctly entered and filed with HUD.

Property Management Administrator

Elysee Investments
01.2022 - 06.2022
  • Distributed and followed up on tenant renewal notices.
  • Escalated major issues to property manager for immediate remediation.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Conducted research, gathered information from multiple sources and presented results.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Compliance Coordinator

Lemle & Wolff
12.2020 - 01.2022
  • Completed annual rent calculations using housing database software.
  • Communicated effectively with owners, residents, social services and on-site associates.
  • Kept properties in compliance with local, state and federal regulations.
  • Prepared clients for annual recertification and continued program eligibility by proactively completing and collecting documentation.
  • Prepared and issued housing program letters, documents, contracts and forms to encourage response from residents.
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
  • Answered client questions about lease and rental agreements and advocated on behalf of client needs.
  • Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.

Senior Leasing Administrator

Related Management
11.2018 - 11.2019
  • Established a leasing process by creating a tracking system for applications & create/generate lease abstracts for leasing agents.
  • Managed department calendars and designated incoming leads to the leasing agents.
  • Responded to requests and scheduled appointments for property showings.
  • Helped clients find leases to suit needs such as handicapped access, and pet-friendly locations.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Verified tenant incomes and other information before accepting lease applications.
  • Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.

Leasing Agent

Pinnacle Group
04.2016 - 09.2017
  • Marketed property to local businesses through collateral, emails and phone calls.
  • Monitored advertising effectiveness by gathering information about market competition in local area.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Invited prospects to fill out application upon completion of property tour.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Kept meticulous records of correspondence between management and tenants.

Leasing Consultant/Occupancy Specialist

Winn Residential
05.2014 - 04.2016
  • Collected and analyzed client income, credit report, assets and debts to determine eligibility for housing program.
  • Scheduled and guided resident briefings to communicate admissions and moving details.
  • Completed data entry, maintained filing system for housing program participants and entered and retrieved data for accuracy, completeness and privacy.
  • Prepared and issued housing program letters, documents, contracts and forms to encourage response from residents.
  • Liaised with landlords to obtain lease agreements and contracts to facilitate client approval.
  • Prepared clients for annual recertification and continued program eligibility by proactively completing and collecting documentation.
  • Completed annual rent calculations using housing database software.
  • Submitted annual rent registrations to NY Division of Housing and Community Renewal.
  • Kept properties in compliance with local, state and federal regulations.

Education

Some College (No Degree) - Criminal Justice

Borough of Manhattan Community College of The City University of New York
New York, NY

High School Diploma -

Jacqueline Kennedy-Onassis High School
New York, NY
2008

Skills

  • Customer service-focused
  • Affordable housing programs knowledge
  • Marketing and advertising
  • Tenant and eviction laws
  • Local market conditions
  • Lease oversight
  • Fair housing policies
  • Clerical Support
  • Written Communication
  • Leasing Reports
  • Tenant rights/communication skills
  • Property tours and inspections

Certification

  • TaCCs, Quadel Consulting - August 2015

Languages

Spanish
Native or Bilingual

Timeline

Occupancy Specialist

City5 Consulting
10.2023 - Current

Compliance and Leasing Manager

Hope Community Inc.
10.2022 - 06.2023

Property Management Administrator

Elysee Investments
01.2022 - 06.2022

Compliance Coordinator

Lemle & Wolff
12.2020 - 01.2022

Senior Leasing Administrator

Related Management
11.2018 - 11.2019

Leasing Agent

Pinnacle Group
04.2016 - 09.2017

Leasing Consultant/Occupancy Specialist

Winn Residential
05.2014 - 04.2016

Some College (No Degree) - Criminal Justice

Borough of Manhattan Community College of The City University of New York

High School Diploma -

Jacqueline Kennedy-Onassis High School

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Tiffany Caceres