Tiffany CAGER
San Diego,CA
Summary
Forward thinking professional with years of relevant work experience and education. Offering excellent leadership, problem solving and multitasking skills. Proven expertise in establishing rapport with clients. Strong work ethic, adaptability, and exceptional interpersonal skills. Clinical expertise at quickly mastering new skills. Quality-driven with strong customer service and organizational practices.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Executive Administrative Assistant/ Cashier
San Diego County Planning & Development/ PHS
San Diego, CA
01.2023 - Current
- Assisted in preparing marketing materials such as brochures and flyers for distribution at events.
- Provided support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
- Created spreadsheets using Microsoft software programs .
- Processed refunds and exchanges according to company policy.
- Created comprehensive reports on accounts and presented them to senior management.
- Followed company procedures for handling large sums of money.
- Balanced daily transactions on a computerized system.
Home Health Nurse
Public Authority
San Diego
01.2001 - Current
- Assess home health patients to identify the physical, psycho-social, and environmental needs.
- Implement, develop and document the plan of care. Ensure quality and continuity of care for patients.
- Educate patients and caregivers on medication administration.
- Implemented patient care plans and physician's orders.
- Provide skilled nursing care to outpatients in a home setting.
Provider Validation Supervisor
Molina Healthcare
San Diego, CA
01.2022 - 10.2022
- Developed complete training programs and led training using expert learning techniques.
- Trained employees on additional job acquisitions to maintain coverage of company data systems.
- Blended company goals, missions and values with training initiatives.
- Drafted descriptive spread sheets, generated reports and maintained documentation to facilitate operations.
- Planned and delegated group and individual work assignments.
Management, Enrollment Specialist
San Ysidro Health Care
San Diego, CA
05.2021 - 11.2021
- Prepared reports on enrollment statistics and discussed how to improve enrollment procedures.
- Trained team on how to exceed call speed, maintain accuracy and benchmarks.
- Led and motivated employees through supervision, training and coaching on operational activities.
- Implemented new hire training.
- Documented customer data to track requests, problems and solutions.
Pensions and Benefits Specialist
Willis Towers Watson
San Diego, CA
01.2020 - 04.2020
- Provided a high level of management services. Handled customers questions, complaints and request in respect to defined benefit pension health and welfare plans.
- Identified and exceeded company expectations in timely manner. Consistently met company metrics and goals. Customized customer service approaches to meet all types of member communication styles.
- Handle confidential information in accordance with Data Privacy laws and company data security requirements.
- Proficiently translate health and welfare pension terms, complex plan information and processes.
Customer Service Manager
UPS
San Diego
01.2019 - 01.2020
- Assist with payroll and distributed paychecks to employees.
- Contact customers reguarding shipping packages.
- Track and trace customer package information, provide problem resolutions and perform rate analysis.
Patient Care Technician
ASAP Staffing
San Diego
02.2007 - 03.2010
- Assist nurses and physicians in carrying out all treatments and protocols.
- Worked with an interdisciplinary team to provide optimal care to patients.
- Recorded observations and baseline measurements to maintain accurate medical records.
Counselor III
AAA Of Southern California
La Mesa, Ca
01.1999 - 10.2003
- Handled over 400 emergency phone calls per day for roadside service.
- Entered information on computerized systems to verify locations and notify responders.
- Carried out multiple assignments along with monitoring communications with work crews.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix, Maric College
San Diego06.2017
Associate of Science - Biology
Southwestern College (CA)
Chula Vista06.2014
Associate Degree in Nursing - Vocational Nursing
Maric College - Anaheim
San Diego, CA06.2012
Skills
- MS Office
- Medical Terminology
- Research skills
- Case management experience
- Knowledge of state regulations
- Training and development
- Conflict mediation
- Quality assurance controls
- Patient Care
- Budget Analysis
- Call center management
- Cash Handling
- Invoice Preparation
- Banking regulations
Certification
- HIPAA Certified - 2017
Timeline
Executive Administrative Assistant/ Cashier
San Diego County Planning & Development/ PHS
01.2023 - Current
Provider Validation Supervisor
Molina Healthcare
01.2022 - 10.2022
Management, Enrollment Specialist
San Ysidro Health Care
05.2021 - 11.2021
Pensions and Benefits Specialist
Willis Towers Watson
01.2020 - 04.2020
Customer Service Manager
UPS
01.2019 - 01.2020
Patient Care Technician
ASAP Staffing
02.2007 - 03.2010
Home Health Nurse
Public Authority
01.2001 - Current
Counselor III
AAA Of Southern California
01.1999 - 10.2003
Bachelor of Science - Healthcare Administration
University of Phoenix, Maric College
Associate of Science - Biology
Southwestern College (CA)
Associate Degree in Nursing - Vocational Nursing
Maric College - Anaheim
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