Tiffany Cager
San Diego,CA
Summary
Forward thinking professional with years of relevant work experience and education. Offering excellent leadership, problem solving and multitasking skills. Proven expertise in establishing rapport with clients. Strong work ethic, adaptability, and exceptional interpersonal skills. Clinical expertise at quickly mastering new skills. Quality-driven with strong customer service and organizational practices.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Seniors Helping Seniors/ On Call
San Diego, CA
05.2024 - Current
- Created and maintained up-to-date records related to customer accounts or financial transactions
- Prepared patients for examinations and treatments
- Administered prescribed medications.
- Performed EKGs, phlebotomy, and laboratory tests
- Maintained accurate records of patient care, condition, progress, and concerns
- Collaborated with interdisciplinary teams
- Patient admissions, discharges and transfers
- Prepared patient chart for admission and compiled appropriate paperwork
- Performed data entry tasks using MS office Excel, Outlook and various other programs
- Provided direct patient care and assistance
Program Coordinator/Account Representative
San Diego County
San Diego, CA
01.2023 - Current
- Quality assurance controls.
- Executive meeting minutes.
- Budget Analysis.
- Invoice preparation.
- Workplace Safety Guidelines.
- Disability Regulations.
- Excellent verbal and written communication skills.
- Strong critical thinking and problem-solving skills.
- Drafted communications about upcoming events or changes in policy and procedures for internal distribution.
- Prepared reports on progress towards program goals for management review.
- Coordinated meetings with stakeholders to ensure effective implementation of program initiatives.
Home Health Nurse
Public Authority IHSS registry
San Diego, CA
12.2000 - 11.2024
- Assess home health patients to identify physical, psycho-social, and environmental needs
- Implement, develop and document the plan of care
- Ensure quality and continuity of care for patients
- Educate patients and caregivers on medication administration
- Implemented patient care plans and physician's orders
- Administering medications according to physician orders
- Ensured quality assurance standards are met through regular chart audits and review processes
- Educated patients and families about disease management
- Developed complete training programs via Powerpoint
- Blended company goals, missions and values with training initiatives
Benefits Enrollment Specialist
San Ysidro Health Care
San Diego, CA
05.2021 - 01.2022
- Maintained up-to-date knowledge of changes in government regulations related to healthcare reform initiatives.
- Used mailings and phone solicitation to gain new clientele.
- Sought out new clients and developed clientele by networking to find new customers.
- Facilitated continuing service by processing changes in beneficiaries and analyzing policy
- Handled new enrollments by entering customers' data and reviewing information.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Answered incoming calls from prospective clients seeking information.
- Monitored clients' insurance coverages to ensure changing needs were met.
Pensions and Benefits Specialist
Willis Towers Watson
San Diego, CA
12.2019 - 05.2021
- Prepared reports on enrollment statistics and discussed how to improve enrollment procedures
- Actively participated in meetings with senior management teams on matters pertaining to the company's benefits offerings.
- Generated reports on enrollment activity for management review purposes.
- Analyzed data from various sources to ensure accurate enrollment processing.
- Documented customer data to track requests, problems, and solutions.
- Maintained up-to-date knowledge of changes in government regulations related to healthcare reform initiatives
- Provided a high level of customer service while answering questions, complaints, and requests in respect to defined benefit pension, health, and welfare plans.
- Customized customer service approaches to meet all types of member communication styles
Customer Service Manager
UPS
San Diego, CA
12.2018 - 12.2019
- Contact customers regarding shipping packages.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
- Reviewed completed work to verify consistency, quality, and conformance.
Admissions Clerk/ Patient Care
ASAP Staffing
San Diego, CA
01.2007 - 02.2010
- Managed sensitive information with discretion and in compliance with confidentiality policies.
- Managed communication with prospective families, providing detailed information about programs and admissions criteria.
- Handled insurance claim duties and verified that each met standards of admissions.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
Counselor III
AAA Of Southern California
La Mesa, CA
12.1998 - 09.2003
- Provided exceptional customer service to ensure customer satisfaction
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents
- Contact customers regarding shipping packages
- Track and trace customer package information, provide problem resolutions and perform rate analysis
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
San Diego06.2017
Associate of Science - Biology
Southwestern College
Chula Vista, CA06.2014
Associate Degree in Nursing - Vocational Nursing
Maric College
San Diego, CA06.2012
Skills
- MS Office
- Researching Regulations
- Medical Terminology
- Excellent Organization skills
- Case management
- Knowledge of state and federal regulations
- Training and development
- Create PowerPoint presentations
- Quality assurance controls
- Executive Meeting minutes
- Budget Analysis
- Invoice Preparation
- Workplace Safety Guidelines
- Disability Regulations
- Excellent verbal and written communication skills
- Strong critical thinking and problem solving skills
Certification
HIPAA Certified, 2017
Timeline
Patient Care Technician
Seniors Helping Seniors/ On Call
05.2024 - Current
Program Coordinator/Account Representative
San Diego County
01.2023 - Current
Benefits Enrollment Specialist
San Ysidro Health Care
05.2021 - 01.2022
Pensions and Benefits Specialist
Willis Towers Watson
12.2019 - 05.2021
Customer Service Manager
UPS
12.2018 - 12.2019
Admissions Clerk/ Patient Care
ASAP Staffing
01.2007 - 02.2010
Home Health Nurse
Public Authority IHSS registry
12.2000 - 11.2024
Counselor III
AAA Of Southern California
12.1998 - 09.2003
HIPAA Certified, 2017
Bachelor of Science - Healthcare Administration
University of Phoenix
Associate of Science - Biology
Southwestern College
Associate Degree in Nursing - Vocational Nursing
Maric College
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