Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Tiffany Caldwell

Lauderhill,FL

Summary

Hardworking and motivated hourly Manager with 20+ years of experience and record of success in the restaurant industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Key Hourly Manager/Senior Customer Service Professional

Bahama Breeze
Fort Lauderdale, FL
06.2021 - Current
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Entered time and attendance logs in preparation for payroll.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Recruited and hired qualified candidates to fill open positions.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Established processes to ensure efficient workflow throughout the organization.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Recruited and trained new employees to meet job requirements.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Optimized profits by controlling food, beverage and labor costs.
  • Assisted with kitchen preparation during peak times as needed.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Performed regular maintenance checks on equipment to ensure proper functioning.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Assisted staff by serving food and beverages or bussing tables.

Shift Supervisor

Airway Cleaners LLC
Fort Lauderdale, FL
06.2019 - 04.2021
  • Cleaned cabins and other areas to meet company standards for cleanliness, using cleaning solutions and tools such as vacuum cleaners and mops.
  • Cleaned under seats by lifting seat cushions, removing debris, sanitizing, reassembling, and arranging seatbelts.
  • Removed trash from receptacles and seat pockets and replenished aircraft supplies.
  • Cleaned tray tables and windows and rearranged magazines to be presentable.
  • Stocked linens and towels in the cabins according to established procedures.
  • Inspected cabin facilities daily to ensure they met quality standards.
  • Ensured that all cleaning supplies were properly stored after use.
  • Adhered to safety protocols while working around hazardous materials like bleach or ammonia-based products.
  • Maintained a log of all services performed during each shift.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Maintained positive working relationship with fellow staff and management.

Overnight Supervisor

EDS Service Solutions
Fort Lauderdale, FL
02.2017 - 03.2019
  • Sanitized vehicle interiors using approved disinfectants and deodorizers.
  • Inspected cars for damage prior to the start of each rental period.
  • Filled fuel tanks on vehicles prior to rental periods.
  • Transported materials, equipment or supplies to or from work areas.
  • Ordered and restocked supplies to keep workplace operating smoothly.
  • Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
  • Mixed cleaning solutions, abrasive compositions, or other compounds according to formulas.
  • Connected hoses or lines to pumps or other equipment.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Coordinated employee schedules according to shift changes and availability.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.

Education

Associate of Arts - Business Administration

Rockland Community College
Suffern, NY
05-2008

Some College (No Degree) - Web Development

Broward College
Fort Lauderdale, FL

Skills

  • Marketing
  • Staff Development
  • Financial Management
  • Expense Tracking
  • Performance Management
  • Contract Management
  • Business Development
  • Policy Implementation
  • Workforce Management
  • Complex Problem-Solving
  • Customer Relationship Management (CRM)
  • Team Leadership
  • Lead Generation
  • Cross-Functional Teamwork
  • Time Management
  • Verbal and Written Communication
  • Staff Training and Development
  • Brand Management

Certification

ServSafe Certification

Valid Drivers license

Accomplishments

  • Utilized personal and professional contacts to drive group sales business.
  • Converted on average a third of leads into events in the last 6 months generating over $100,000 in revenue
  • Facilitated and organized the delivery of a catering order with a fortune 500 company for the holidays, generating over $100,000 in two days.
  • Launched, designed and distributed a lunch loyalty program to drive lunch sales.

References

References available upon request.

Timeline

Key Hourly Manager/Senior Customer Service Professional

Bahama Breeze
06.2021 - Current

Shift Supervisor

Airway Cleaners LLC
06.2019 - 04.2021

Overnight Supervisor

EDS Service Solutions
02.2017 - 03.2019

Associate of Arts - Business Administration

Rockland Community College

Some College (No Degree) - Web Development

Broward College

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Tiffany Caldwell