Tiffany Caldwell
Lauderhill,FL
Summary
Seasoned General Manager with a proven track record at Flynn Group of Companies, adept in Business Development and Team Leadership. Expert in enhancing customer relationships and driving revenue growth through strategic planning and effective policy execution. Achieved significant improvements in operational efficiency and workforce development, demonstrating a confident approach to overcoming challenges and achieving goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Flynn Group
Bonita Springs, FL
05.2024 - 02.2025
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Formed and sustained strategic relationships with clients.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Designed sales and service strategies to improve revenue and retention.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented campaigns and promotions to help with developing goods and services.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Delegated work to staff, setting priorities and goals.
- Recruited, interviewed and hired qualified staff for open positions.
- Administered employee discipline through verbal and written warnings.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Operated a variety of machinery and tools safely and efficiently.
- Completed routine maintenance and repair.
Key Hourly Manager/Senior Customer Service Professional
Bahama Breeze
Fort Lauderdale, FL
06.2021 - 08.2024
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided training and mentorship to boost team effectiveness.
- Ensured operational excellence by performing thorough procedures for openings, closings and shift changes.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Facilitated smooth transitions under challenging operational changes.
- Distributed tasks strategically to enhance group efficiency.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Entered time and attendance logs in preparation for payroll.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Established processes to ensure efficient workflow throughout the organization.
- Conducted quality, timely performance feedback and performance appraisals.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Maintained detailed records of sales transactions and daily shift reports.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Optimized profits by controlling food, beverage and labor costs.
- Assisted with kitchen preparation during peak times as needed.
- Ensured compliance with all food safety regulations and sanitation standards.
- Adhered to all health department regulations regarding food storage and preparation.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Assisted staff by serving food and beverages or bussing tables.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
Shift Supervisor
Airway Cleaners LLC
Fort Lauderdale, FL
06.2019 - 04.2021
- Cleaned cabins and other areas to meet company standards for cleanliness, using cleaning solutions and tools such as vacuum cleaners and mops.
- Cleaned under seats by lifting seat cushions, removing debris, sanitizing, reassembling, and arranging seatbelts.
- Removed trash from receptacles and seat pockets and replenished aircraft supplies.
- Cleaned tray tables and windows and rearranged magazines to be presentable.
- Stocked linens and towels in the cabins according to established procedures.
- Inspected cabin facilities daily to ensure they met quality standards.
- Ensured that all cleaning supplies were properly stored after use.
- Adhered to safety protocols while working around hazardous materials like bleach or ammonia-based products.
- Maintained a log of all services performed during each shift.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Reviewed completed work to verify consistency, quality and conformance.
- Collaborated with other departments to coordinate workflow processes between teams.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Maintained positive working relationship with fellow staff and management.
Education
Associate of Arts - Business Administration
Rockland Community College
Suffern, NY05-2008
Some College (No Degree) - Web Development
Broward College
Fort Lauderdale, FLSkills
- Marketing
- Financial Management
- Expense Management
- Performance Management
- Contract Management
- Business Development
- Effective Policy Execution
- Workforce Planning
- Advanced Problem Resolution
- Customer Relationship Management (CRM)
- Team Leadership
- Effective Client Prospecting
- Collaborative Team Engagement
- Deadline Adherence
- Effective Communication Skills
- Workforce Development Expertise
- Brand Management
Certification
ServSafe Manager Certification
Valid Drivers license
Accomplishments
- Utilized personal and professional contacts to drive group sales business.
- Converted on average a third of leads into events in the last 6 months generating over $100,000 in revenue
- Facilitated and organized the delivery of a catering order with a fortune 500 company for the holidays, generating over $100,000 in two days.
- Launched, designed and distributed a lunch loyalty program to drive lunch sales.
Timeline
General Manager
Flynn Group
05.2024 - 02.2025
Key Hourly Manager/Senior Customer Service Professional
Bahama Breeze
06.2021 - 08.2024
Shift Supervisor
Airway Cleaners LLC
06.2019 - 04.2021
Associate of Arts - Business Administration
Rockland Community College
Some College (No Degree) - Web Development
Broward College
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