Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Caldwell

Tiffany Caldwell

Newark,NJ

Summary

Dynamic educator with a proven track record at Philips Academy Charter School, enhancing English Language Learners' performance through targeted strategies. Skilled in parent-teacher communication and collaborative learning, I fostered a positive environment that increased student pass rates. Committed to professional growth, I actively participated in development opportunities to refine my teaching effectiveness.

Overview

15
15
years of professional experience

Work History

Middle School ELA Teacher

Philips Academy Charter School
03.2019 - Current
  • Supported English Language Learners through targeted scaffolding techniques, enhancing language acquisition and academic performance.
  • Promoted a growth mindset within the classroom, encouraging students to embrace challenges and learn from setbacks.
  • Participated in ongoing professional development opportunities to stay current with educational trends and enhance teaching effectiveness.
  • Collaborated with colleagues to develop interdisciplinary units that connected ELA concepts to other subjects.
  • Developed strong relationships with parents, maintaining open lines of communication and encouraging involvement in their child''s education.
  • Fostered a positive classroom environment with clear expectations and consistent routines.
  • Prepared students for state assessments by incorporating test-taking strategies into daily lessons, contributing to increased pass rates among the class population.
  • Led after-school tutoring sessions focused on skill development and test preparation strategies.
  • Evaluated academic skills of each student through verbal assessments, graded assignments, and standardized tests.
  • Kept classroom organized, clean and safe for students and visitors.
  • Increased parent satisfaction through well-organized IEP meetings and family conferences focused on improving parent-child bonding skills.

Guest Services Supervisor

Prudential Center Arena
08.2017 - Current
  • Collaborated closely with other departments to meet guest needs and provide best possible experience.
  • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
  • Supported team members by offering constructive feedback and coaching as needed.
  • Reviewed upcoming events and planned for expected challenges.
  • Initiated the use of guest feedback surveys to identify areas for improvement and implement changes accordingly.
  • Implemented a proactive approach to problem-solving for swift resolution of guest issues and complaints.
  • Hired, trained and managed team of 25 Guest Services Representatives successfully.

Administrative Assistant

University Heights Charter School
08.2014 - 10.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Human Resources Manager

Forman Mills Warehouse
03.2010 - 01.2015
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.

Education

Bachelor of Arts - Liberal Arts And Sciences

William Paterson University
Wayne, NJ
05-2024

High School Diploma -

Central High School
Newark, NJ
06-1995

Skills

  • Parent-teacher communication
  • Collaborative learning
  • Oral communication
  • Grammar instruction

Timeline

Middle School ELA Teacher

Philips Academy Charter School
03.2019 - Current

Guest Services Supervisor

Prudential Center Arena
08.2017 - Current

Administrative Assistant

University Heights Charter School
08.2014 - 10.2018

Human Resources Manager

Forman Mills Warehouse
03.2010 - 01.2015

Bachelor of Arts - Liberal Arts And Sciences

William Paterson University

High School Diploma -

Central High School

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