Tiffany Callahan
Hudson,Florida
Summary
Motivated individual with extensive experience in the finance industry as a Document Processing Specialist and Mortgage Loan Processor. Manages high-volume loan pipelines in dynamic environments with high production, approval and customer relations. Expertise includes reviewing and validating personal, employment and financial documentation. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Document Processing Specialist
SourceTek-Innovation Refunds
08.2022 - 09.2023
- Reviewed applications for small businesses seeking the Employee Retention Tax Credit for government assistance program to present to Tax Professionals for determination of tax credits.
- Assisted with document troubleshooting and recovery of corrupt documents and files in order to manipulate and convert documents for completeness and accuracy.
- Maintained strict confidentiality of sensitive information while handling proprietary documents for clients in various industries.
Senior Mortgage Loan Processor
Nations Reliable Lending (NRL) Mortgage
08.2019 - 05.2022
- Analyzed borrower credit reports and income statements to verify accuracy.
- Gained extensive knowledge with assisting Help Desk inquiries with interpreting agency guidelines on unique or challenging situations.
- Ensured compliance with industry regulations by staying up-to-date on changes in policies and guidelines related to mortgage lending.
Senior Mortgage Loan Processor
National Bank of Commerce-South State Bank
05.2017 - 08.2019
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Communicated with originator and applicant concerning progress of loan file.
- Exceeded customer satisfaction ratings by providing timely updates on loan statuses and addressing concerns promptly.
Mortgage Loan Processor
PrimeLending
02.2016 - 05.2017
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
- Handled any conditions requested from underwriting department for completed loan submission packages for clear to close.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
Education
General Academics -
Reynoldsburg High School
Reynoldsburg, OHSkills
- Verification of Financial Documentation
- Mortgage Loans
- Customer Service
- Regulatory Compliant
- Communications- Verbally And Written
- Coordination And Tasking Skills
- Accuracy And Analytical Skills
- Interpret Agency Guidelines
- Utilization of Various Software programs
- Digital file organization and Conversion
- Quality Assurance
- Project assistance
Licenses Certificates
State of Florida Notary Public, HH294235, 07/01/26
Timeline
Document Processing Specialist
SourceTek-Innovation Refunds
08.2022 - 09.2023
Senior Mortgage Loan Processor
Nations Reliable Lending (NRL) Mortgage
08.2019 - 05.2022
Senior Mortgage Loan Processor
National Bank of Commerce-South State Bank
05.2017 - 08.2019
Mortgage Loan Processor
PrimeLending
02.2016 - 05.2017
General Academics -
Reynoldsburg High School
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