Tiffany Caltagirone
Temple,PA
Summary
My career goal is to attain long term employment with an employer who values their employees as well as their patients. I am hoping to add whatever knowledge, dedication, loyalty and varied skills I have learned over the past 15 years in the medical field to my employer.
SUMMARY OF QUALIFICATIONS: Well- organized, self- motivated individual with the ability to multi-task and learn new tasks rapidly. Extensive experience working as a Medical Intensive Care Unit Emergency Medical Technician performing life sustaining procedures. Preparing trip sheets for medical billing, and entering insurance information, scheduling medical appointments for patients. Solid knowledge of computers, including; word documents, excel, graphs, charts, spreadsheets, microsoft, google, epic, medical records and other programs. Proven ability to train and over see new employees and help with any questions they may have. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Administrative Staff/Checkout for Pain Management
Keystone Spine & Pain Management
Wyomissing, PA
10.2021 - 12.2022
- Provided administrative support to management and staff while maintaining the daily affairs of the pain management office.
- Checked patients out in a timely fashion while scheduling follow up appointments along with any further procedures the patient may have needed; such as lab work, physical therapy, X-rays, MRI's with or without sedation, surgical injections, etc. prior to being seen by our physicians or scheduled for a surgical consult with one of our surgeons or another care provider elsewhere.
- Relaying significant findings reports to physicians,
- Relayed medication refill information, assisted with drug urine collections, scheduled STAT orders.
- Scheduled appointments for patients according to their individual needs while ensuring adequate coverage for all providers.
- Coordinated all scheduling for pain management division which included one physician, two physician assistants and one certified registered nurse practitioner; I also assisted in referring and scheduling patients to our surgical division when there staff was busy.
- Satisfied patient queries over the phone and email regarding any and all concerns pertaining to surgical injections, future appointments and such while maintaining positive patient-provider relationships.
- Explained policies, procedures and services to patients.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Maintained accurate records of patient encounters, treatments and outcomes using a variety of software applications. Reviewed medical records for accuracy and completeness prior to filing them into electronic health record systems.
- Facilitated communication between various departments to ensure timely delivery of services.
- Assisted with marketing strategies targeted at increasing awareness about available services offered within our practice.
- Coordinated overall patient care with specialists, physicians and other departments as well as other facilities and healthcare providers outside of our practice. Coordinated patient referrals from primary care physicians to specialists for further evaluation or treatment.
- Collaborated with physicians to manage patients' recovery and reviewed vital signs, lab tests and x-ray results.
- Communicated with patients with understanding and compassion while keeping medical information private.
Care Manager/ Med Tech
Rittenhouse Village at Muhlenberg
Reading, PA
01.2021 - 08.2021
- Provided daily life sustaining support to residents, ex
- ( dressing, bathing, feeding, wound dressing, transfers, asst
- With physical therapy, medication management and ex.) I also assisted with preparing each resident for Dr. appointments, made sure each resident was adhering to any special recommendations from their Dr such as any wound care, dietary needs, oxygen management, breathing treatments such as albuterol via nebulizer.
- The facility is a three floor facility with about 90 residents, most days I was the only care giver on with the help of one or two other Med Techs for the entire facility
- We also cared for Hospice residents, communicating with family and hospice staff was vital for arranging end of life care
- I was also responsible for training new hires for nursing/resident care.
Receptionist Business Office Administration
Wyomissing Nursing & Rehabilitation Center
Reading, PA
02.2020 - 10.2020
- Answered Phones, faxed patient charts to Dr offices and hospitals, arranged transports for all patients in the facility as well as setting up appointments, updated all the medical charts for all the patients in the facility
- Verified patient insurance when asked from authorized facilities, checked patient information and vitals for designated family members abiding to HIPPA regulations at all times
- Set up interviews for all new hires in the facility for administration as well as their pre-employment and physicals
- PCA- Trained as a patient care assistant, providing care to patients such as bathing, feeding, helping the patients with daily activities
- I also assisted with moving patients via hoyer lift, taking temps, etc.
Emergency Medical Technician on a Medical Intensive Care Unit.
Southern Berks Regional Emergency Medical Services
Shillington, Pennsylvania
09.2006 - 03.2015
- I started my career in EMS at the age of 15 as the youngest female EMT in Berks County and because of that I had to wait until I was 16 to take the state exam at which time I did and passed successfully. I started volunteering with Southern Berks while still in high school in the evenings. I graduated high school at 17 at which time I was offered a full time position and worked my way up to become a training officer at the age of 18 and also went from Basic Life Support Care to Advanced Life Support Care. Successfully completed Hazmat Training, Multiple Fire Safety courses as well as EVOC (emergency vehicle operations course).
- Provided pre-hospital care and basic life support, including administration of oxygen, monitoring vital signs and administering medications as prescribed.
- Responded to emergency calls quickly and efficiently while providing appropriate medical attention on scene.
- Operated ambulances safely during emergency response situations while adhering to all applicable laws and regulations.
- Performed triage duties to determine the priority of treatment for multiple victims at accident scenes. Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
- Conducted daily checklists on assigned ambulance prior to shift start ensuring proper functioning of all systems, supplies and documentation are up-to-date.
- Assisted paramedics with whatever they may need in order to care further for the patient
- Trained all new emergency medical technicians which included the tasks of showing each new employee where equipment was stored, how equipment worked, and how to clean equipment.
- Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.
- Training also included how to treat patients with a respectful caring manor as well as maintaining a safe, calm environment for your patient, your partner, as well as yourself
- Employees were shown how to complete paperwork properly after each call and shift
- Answering phones when no one was available in the office was also another duty, and setting up transports from one medical facility to another.
- Attended conferences or seminars related to emergency medical services topics.
- Demonstrated dedication to providing quality care through continued training and education.
Emergency Medical Technician on a medical intensive care unit.
Goodwill Steam Fire Engine Co. No. 1 Fire Rescue Ambulance
Pottstown, Pennsylvania
03.2009 - 08.2010
- Implemented basic life saving support to patients in minor and critical condition, while en-route to a medical facility
- Assisted paramedics with whatever they may need in order to care further for the patient.
Education
high school diploma - General Studies
Governor Mifflin High School
06.2006
Certification: Emergency Medical Technician Certification Number: 208333 -
Reading Area Community College
Reading, PA08.2005
Skills
- Medical Supply Management
- Specialized Healthcare Referrals
- Critical Thinking
- Ventilator Care
- Testing and Diagnostics
- Crisis Prevention Intervention (CPI)
- First Aid
- Preventive Healthcare
- Test Interpretations
- Diabetes Management
- Creative Problem Solving
- Accurate Documentation
- Compassionate and Caring
- Patient Care Assessment
- Healthcare Personnel Supervision
- Strong Clinical Judgment
- Diagnostic Test Ordering
- Colostomy Care Familiarity
- Procedure Assistance
- Medical Procedure Preparation
- Group and Individual Instruction
- Emergency Diagnostics
- Clear Patient Communication
- Acute and Rehabilitative Care
- Delegation and Motivation
- Treatment Plan Modification
- Microsoft Office
- Routine Examinations
- Decision-Making
- Training Staff
- Tracheostomy Care
- Attention to Detail
- Unit Administration
- Intake and Discharge
- Catheter Monitoring
- Medication Administration
- Patient Care Oversight
- Monitoring Vital Signs
- Collecting Vitals
- Sanitation
- Unit Oversight
- Medication and IV Administration
- Geriatric Treatment Knowledge
- Treatment Recommendations
- Direct Patient Care
- Documentation
- Treatment Preparation
- Vitals Monitoring
- Infection Control
- Patient Examination
- Needs Assessment
- Patient Condition Monitoring
- Care Coordination
- Instrument Sterilization
- Equipment Sterilization
- Wound Care
Timeline
Administrative Staff/Checkout for Pain Management
Keystone Spine & Pain Management
10.2021 - 12.2022
Care Manager/ Med Tech
Rittenhouse Village at Muhlenberg
01.2021 - 08.2021
Receptionist Business Office Administration
Wyomissing Nursing & Rehabilitation Center
02.2020 - 10.2020
Emergency Medical Technician on a medical intensive care unit.
Goodwill Steam Fire Engine Co. No. 1 Fire Rescue Ambulance
03.2009 - 08.2010
Emergency Medical Technician on a Medical Intensive Care Unit.
Southern Berks Regional Emergency Medical Services
09.2006 - 03.2015
high school diploma - General Studies
Governor Mifflin High School
Certification: Emergency Medical Technician Certification Number: 208333 -
Reading Area Community College
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