Tiffany Calvert

• Entered data into system and updated customer contacts with information to keep records current.
• Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
• Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
• Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
• Improved communication between departments through effective scheduling and coordination of meetings.
• Proofread and edited professional documents to fix errors.
• Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Cultivated productive leadership team to drive improvements.

Analyzed program effectiveness with standard metrics.

Maximized employee retention by creating positive work environment.

Evaluated program performance against expectations.

Prepared standard operating procedures.

Achieved notable successes in cost control, revenue generation and marketing effectiveness.

Trained on all AbbVie systems and able to provide support throughout each temporary assignment.

Received and screened a high volume of internal and external communications, including email and mail.

Managed the day-to-day calendar for department directors, VP's and staff.

Scheduled meetings and prepared conference rooms.

Planned travel arrangements for Executives, Directors and staff.

Interfaced with customers to identify insurance needs and present appropriate company products, and service offerings. Securing numerous compliments and personable Thank You letters from customers for delivery of exceptional service.

Highly skilled in resolving escalated customer service concerns.

Utilized software for entering and updating customer information onto a computerized database.

Always demonstrating the ability to gain customers trust and provide exceptional follow-up, leading to increased repeat and referral business.

Schedule and verify appointments and meetings for Agent of Record.