Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Tiffany Campbell

Fries,VA

Summary

Proven leader in enhancing guest experiences and streamlining operations, notably at Holiday Inn Express Hotel. Excelled in multitasking and problem-solving, significantly reducing discrepancies and improving team efficiency. Recognized for exceptional customer service and strong work ethic, driving positive outcomes and maintaining high standards of professionalism.

Overview

8
8
years of professional experience

Work History

Night Auditor

Holiday Inn Express Hotel
03.2024 - Current
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.

Customer Service Representative

Walmart
01.2023 - 01.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Assistant Manager

Dollar General
04.2016 - 04.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

Education

High School Diploma - Junior High Education

Fayetteville Technical Community College
Fayetteville, NC
01.2013

Skills

  • Front Desk Operations
  • Multitasking and Organization
  • Problem-Solving
  • Strong Work Ethic
  • Night Audit Reports
  • Punctual and Dependable
  • Resolving issues
  • Teamwork and Collaboration
  • Decision-Making
  • Guest Services
  • Office Supervision
  • Time Management
  • Customer Service
  • Credit and cash payments
  • Revenue monitoring
  • Safety and security procedures
  • Recordkeeping
  • Bank Reconciliation
  • Oral and written communications

Accomplishments

  • Quickly resolved issues and guest complaints which enabled the development of highly coveted conflict resolution skills.
  • Cross-trained as a backup for both the night manager and concierge and easily transitioned to handle those duties when either individual was unavailable or out sick.

Timeline

Night Auditor

Holiday Inn Express Hotel
03.2024 - Current

Customer Service Representative

Walmart
01.2023 - 01.2024

Assistant Manager

Dollar General
04.2016 - 04.2022

High School Diploma - Junior High Education

Fayetteville Technical Community College

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Tiffany Campbell