Tiffany Campbell

Acted as the first point of contact by interacting with customers via phone while following set guidelines and performance metrics.

• Handling inbound calls: Answering incoming customer calls and identifying their needs.
• Customer service: Providing information, resolving customer issues, and addressing complaints in a professional manner.
• Product knowledge: Maintaining detailed knowledge about company products and services to answer customer questions accurately.
• Order processing: Taking customer orders, verifying details, and processing payments.
• Data entry: Recording customer information and call details into the company database.
• Escalation: Identifying complex issues and escalating them to appropriate departments for further resolution.
• Meeting performance targets: Adhering to call handling standards, including call duration, customer satisfaction, and sales goals.
• Compliance: Following company policies and procedures related to data privacy and customer interactions.

• Handled significant call traffic while delivering top-notch customer service.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
• Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
• Streamlined call flow processes for more efficient response times and increased productivity.
• Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.