Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Tiffany Cannon

Azle,TX

Summary

Career summary A highly resourceful, flexible, innovative, and enthusiastic individual who possesses a considerable amount of knowledge regarding banking and finance. A quick learner who can absorb new ideas and is experienced in coordinating, planning and systematizing a wide range of administrative activities. Well organized and an excellent team player with a proven ability to work proactively in a complex and busy office environment. Looking for a career advancement opportunity with a company that will allow to develop skills and potential in a similar field. I have deep interest in fraud/risk prevention and would love to work in a position which could turn into a career.

Overview

17
17
years of professional experience

Work History

Senior Relationship Banker / Teller Supervisor

Southside Bank
Fort Worth, TX
05.2007 - Current
  • Responsible for providing an efficient and professional administrative and clerical service to Clients, colleagues and managers to facilitate the efficient operation of the office
  • Ensure accuracy of ATM, vault, and teller drawers by performing audits
  • Cross-trained in order to assist Customer Care when que is full
  • Provides timely and accurate information to incoming customer order status and product knowledge requests
  • Processes customer orders/changes/returns according to established department policies and procedures
  • Works closely with the credit department to resolve and dispute fraudulent transactions
  • Provides timely feedback to the company regarding service failures or customer concerns
  • Responsible for detecting fraudulent checks, situations, and filing SAR when appropriate
  • Insure branch is adequately staffed and supplied
  • Supervise the daily functions and activities of the teller team
  • Ensure that tellers render excellent customer service to individuals
  • Ensure teller sales and services goals are met
  • Offer professional guidance to customers that could make them better aware of interest options
  • Process domestic and international wire transfers
  • Assist Manager and other banking staff in their daily tasks
  • Motivate tellers to achieve goals
  • Recognize and reward teller team members for their excellent performance
  • Sell banking products and services
  • Ensure compliance of federal and state regulations
  • Capability of detecting Elder financial abuse, fraud, and money laundering
  • Works closely with partnering departments such as Investments, Mortgage, Fraud/BSA, and Treasury Management

Quality Control Clerk

Brinks
Irving, TX
06.2006 - 05.2007
  • Complete data entry for all transactions of liability
  • Met deadlines and ensure maximum product quality
  • Complete maintenance requirements Maintain clean and organized work area
  • Assist the accounts payable department with setting up ACH on active accounts
  • Able to work weekends, holidays and/or extended hours
  • Cross-train and perform other duties as assigned
  • Resolve issues affecting production, escalating to the supervisor or manager if necessary
  • Reviewing documents to ensure accounts were set up correctly.

Teller

California Bank and Trust
San Clemente, CA
08.2005 - 04.2006
  • Accept retail and/or commercial deposits, loan payments, process checking and savings account withdrawals
  • Cash checks
  • Maintain an adequate cash drawer at all times; this includes buying and selling currency from the vault as necessary
  • Balance cash drawer in accordance with Bank procedures and regulations including periodic batching of cashed checks
  • Process credit card cash advances
  • Assist in ordering, receiving, verifying, and distributing cash
  • Answer customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line
  • Providing additional products including Cashier’s Checks, Personal Money Orders
  • Assist customers in accessing safety deposit boxes
  • May be responsible for bank opening and/or closing
  • Maintains the highest level of confidentiality with all information obtained
  • Promotes the bank’s products and services.

Skills

  • Office procedures
  • Data management
  • Customer service
  • Reception support
  • Daily management
  • Filing / archiving
  • Administrative abilities
  • Maintaining an electronic and hard copy filing system
  • Providing training and orientation for new staff
  • Coordinating and arranging repairs to office equipment
  • Comprehensive knowledge of Microsoft Word, Outlook, Power Point, and Excel, ADP, Experience
  • Effective organizational skills
  • Coordinating travel and accommodation arrangements
  • Resolving administrative problems
  • Supervising other staff
  • Conducting research on behalf of managers
  • Scheduling and delegating administrative tasks
  • Ability to type at 50 wpm

Accomplishments

  • Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers
  • Ensure compliance for all Banking Regulations such as: Reg E, Reg CC, Reg D, etc
  • Contribute to the fulfillment of department and company objectives and goals
  • Comply with all department and company policies, procedures and regulations
  • Filling appropriate reports such as MIL, CTR, and SAR
  • Certificates
  • The State of Texas Notary Public Commission
  • Expires 01/30/2019

Timeline

Senior Relationship Banker / Teller Supervisor

Southside Bank
05.2007 - Current

Quality Control Clerk

Brinks
06.2006 - 05.2007

Teller

California Bank and Trust
08.2005 - 04.2006

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Tiffany Cannon