TIFFANY CANTU

• Provide direct clinical services, including crisis counseling, psychological first aid, and trauma-informed care to individuals and families affected by hurricanes Helene and Milton.
• Conduct initial assessments of mental health needs, and prioritize care for those at highest risk, including children, the elderly, and first responders.
• Deliver individual, family, and group therapy sessions focused on trauma recovery, stress management, and coping strategies in the aftermath of the disaster.
• Collaborate with local health systems, disaster response teams, and community organizations to provide integrated care.
• Offer emotional support to survivors, and assist with the coordination of medical and mental health resources.
• Respond quickly to emerging needs, and adjust service delivery as required based on the evolving disaster situation.
• Participate in post-event evaluations and feedback sessions to improve response strategies for future deployments.
• Educate community members on self-care strategies, mental health resilience, and available support resources.
• Provide debriefing and emotional support to other disaster relief workers to prevent burnout and secondary trauma.

• Provide direct clinical treatment using the MST treatment model and principles.
• Conduct assessments of the client and family informing the conceptualization of the behaviors to be addressed via a goal-oriented treatment plan.
• Provide therapeutic services in a home and community-based environment.
• Participate in ongoing MST training, consultation, and case planning.
• Assist families by actively referring them to appropriate community services and supports.
• Assist families with both clinical and concrete services.
• Perform data entry related to clients in a timely manner, as directed by the MST supervisor.
• Collaborate with stakeholders, both external to the community (schools, probation, service providers, etc.) and within the funding agency.
• Deliver MST services to a caseload of up to six families, as required to address program needs.

• Coordinate case management and family reunification services.
• Initiate and maintain direct contact with unaccompanied child refugees and their family members while the child is in ORR care, while efficiently working to safely release the child from client care, and reunify the child with their family.
• Participate in case staffing with the program, Case Coordinator, and Federal Field Specialist as needed to discuss reunification progress.
• Facilitate the timely release or discharge of children to identified family members or authorized caregivers/custodians, and document the provision of services in each child's case file.
• Refer the child for additional services or programs, as needed, within the current program and after release, including documenting and reporting serious incidents through required communication channels.
• Confirm that the children are receiving all required services, and meet regularly with the children to ensure their well-being.
• Attend all case staffing discussions, training, and other meetings as part of the child's care team, providing status updates, and collaborating with other stakeholders.
• Ability to handle crisis intervention, conflict, confrontation, or other complex situations with compassion, and decisiveness.

• Conduct and document mental health assessments such as Risk Assessment, UAC Assessment, and C-SSRS for all children in care as well as provide ongoing individual and group counseling in accordance with ORR policies and procedures.
• Screen for human trafficking concerns.
• Provide crisis intervention.
• Maintain the unaccompanied child's case file and UAC Portal file in accordance with ORR policies and procedures.
• Report significant incidents in accordance with ORR policies and procedures.

• Meet all federal and state regulatory guidelines and standards that are applicable to this position.
• Conduct intake interviews and initial child assessments.
• Participate in assessment, diagnosis, and treatment of children.
• Develop, implement, and update child therapeutic plans.
• Provide counseling, crisis management, evaluations and other clinical functions as assigned.
• Record relevant clinical data and report clinical information as required.
• Maintain accurate and current child records and files.
• Provide data to support staff regarding the admission and discharge of children.

• Conduct and document mental health assessments such as Risk Assessment, UAC Assessment, and C-SSRS for all children in care as well as provide ongoing individual and group counseling in accordance with ORR policies and procedures.
• Screen for human trafficking concerns.
• Provide crisis intervention.
• Maintain the unaccompanied child's case file and UAC Portal file in accordance with ORR policies and procedures.
• Report significant incidents in accordance with ORR policies and procedures.

• Conduct and document mental health assessments such as Risk Assessment, UAC Assessment, and C-SSRS for all children in care as well as provide ongoing individual and group counseling in accordance with ORR policies and procedures.
• Screen for human trafficking concerns.
• Provide crisis intervention.
• Maintain the unaccompanied child's case file and UAC Portal file in accordance with ORR policies and procedures.
• Report significant incidents in accordance with ORR policies and procedures.

Casa Norma Linda - Now under Southwest Key Programs

• Conduct comprehensive mental health assessments for all children in care, documenting findings in accordance with ORR policies and procedures, and providing ongoing individual and group counseling to support emotional well-being.
• Screen children for signs of human trafficking, and report concerns following established protocols.
• Offer crisis intervention and support in high-risk situations, ensuring the safety and mental health of the children.
• Maintain accurate and up-to-date UAC case files, and manage the UAC Portal in compliance with ORR guidelines and policies.
• Report significant incidents and developments to supervisors and stakeholders, ensuring compliance with ORR reporting requirements.
• Deliver high-quality, responsive care to children, addressing their emotional and psychological needs in a timely manner.
• Collaborate with assigned case managers and lead case managers to coordinate caseload management, and provide comprehensive care.

Casa El Presidente

• Conduct comprehensive intake, admission, and diagnostic assessments for clients, ensuring thorough documentation of results in compliance with Southwest Key Programs’ standards and protocols.
• Collaborate with multidisciplinary treatment team members and clients to develop individualized treatment plans that align with client needs and therapeutic goals.
• Provide weekly one-on-one counseling sessions, deliver tailored interventions, and offer immediate crisis intervention services as necessary to ensure client safety and well-being.
• Facilitate psychoeducational and therapeutic group sessions to support clients in building coping strategies, emotional regulation, and personal development.
• Continuously monitor clients' mental health and emotional well-being, adjusting treatment plans, and referring clients to additional services or resources as appropriate.
• Provide ongoing consultation to team members, documenting clients' functioning, mental health status, and treatment progress to ensure consistent care and intervention.
• Deliver clinical services in accordance with Southwest Key Programs, licensing, and funding source guidelines, maintaining high standards of care and compliance.
• Actively participate in required meetings, complete assignments, and engage in process and quality improvement initiatives as directed by the supervisor to enhance team performance and service delivery.

• Performed routine to advanced vocational rehabilitation work in support of the mission, goals, and values of Texas Workforce Solutions Vocational Rehabilitation Services.
• Assisted eligible customers with disabilities in preparing for, retaining, obtaining, and/or advancing in competitive integrated employment, including assisting students with disabilities in transitioning successfully from high school to postsecondary education and employment.
• Connected individuals with relevant community resources, and coordinated referrals.
• Assisted customers with enhancing skills in areas such as job searching, interviewing, and business and personal etiquette.
• Addressed questions and concerns from the general public.
• Collaborated with Vocational Rehabilitation Counselors and Supervisors to identify and accomplish agency summer objectives, such as the Summer Earn and Learn (SEAL) program for over 145 Pre-ETS customers interested in work, and the Science, Technology, Engineering, and Mathematics (STEM) program for 20 Pre-ETS customers interested in STEM educational programs.
• Educated customers and families about available services and resources.

School of Rehabilitation Services

• Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
• Received and distributed faxes and mail in a timely manner.
• Organized files, developed spreadsheets, faxed reports, and scanned documents.
• Managed the receptionist area, including greeting visitors, and responding to telephone and in-person requests for information.
• Designed electronic file systems, and maintained electronic and paper files.
• Made copies, sent faxes, and handled all incoming and outgoing correspondence.

• Conducted intakes to gather information and determine eligibility for the Preparation for Adult Living (PAL) program.
• Conducted visitations with case managers to assess the well-being and environmental conditions for each child.
• Coordinated referrals and program resources under the guidance of a case manager for guardians and youth.
• Documented all youth contacts and activities in case records.
• Researched and created job lead packets for youth seeking to obtain employment.
• Assisted with the arrangement for speakers or workshop presenters in accordance with the employment training goals of the program or the learning needs of youth.

Human Resources - Compensation

• Developed and maintained university-wide job description records, along with a job description library of over 300 jobs.
• Researched job and worker requirements, structural and functional relationships among jobs, and trends.
• Evaluated job positions, determining classification, exempt or non-exempt status, and salary.
• Advised managers on university policy matters and recommended needed changes.

• Observed patient intakes by evaluating their apparent mental state, and conducting interviews to establish rapport and gather information needed for immigration evaluations.
• Provided counseling under the guidance of the lead psychologist and completed assessments such as the Beck Anxiety Inventory (BAI), the Beck Depression Inventory (BDI), the Millon Clinical Multiaxial Inventory-III (MCMI), etc. in individual therapy settings.
• Developed practical knowledge and abilities by observing licensed practitioners and attending 410 hours of supervision.
• Used clinic software to input and update patient information in accordance with regulatory code.
• Worked with parents to implement consistent behavior therapy techniques for children at home and school.
• I learned about new developments in counseling by reading professional literature, attending courses and/or seminars, and establishing and maintaining contact with other agencies.
• Filed and maintained records.

Human Resources - Records

• Performed basic administrative duties, including answering calls, taking messages, data entry, typing tasks, and locating files upon request.
• Created or updated records with new files or information.
• Retrieved, sorted, copied, and filed all documents.
• Managed all paperwork, and accurately filed each piece alphabetically and according to significance.
• Strictly adhered to confidentiality dictations to safeguard information.
• Successfully established effective systems for record retention by creating a database for daily correspondence tracking for over 8,000 employee files.