TIFFANY CARLISLE
1051 SW 72ND AVE,Florida
Summary
Front Desk Agent with extensive hospitality and customer service experience. Demonstrated ability to enhance guest satisfaction through innovative solutions and operational efficiency in high-pressure environments. Recognized for strong organizational skills and adaptability to diverse guest needs. Dependable professional consistently arrives prepared and on time, ensuring a high level of service and professionalism.
Overview
30
30
years of professional experience
Work History
Front Desk Agent
fort lauderdale grand hotel
Fort Lauderdale, Florida
03.2019 - Current
- Ensured that all safety regulations were followed according to company standards.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Kept accurate records of guest transactions.
- Provided excellent customer service while upholding company policies.
- Monitored security cameras in lobby area as needed.
- Addressed customer needs in a timely manner.
- Resolved customer complaints promptly and courteously.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Kept records of room availability and guest accounts, manually or using computers.
- Verified customer credit to establish payment method for accommodations.
Security Supervisor
Parkway Christian Academy
DavIe, Florida
08.2007 - 05.2017
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Performed periodic testing of fire alarm systems throughout the facility ensuring functionality at all times.
- Enforced access control measures in accordance with established procedures.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
Customer Service Representative
all fire services
Hollywood, Florida
01.1995 - 07.2001
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
High School Diploma -
Broward College
Fort Lauderdale, FL05-2027
Skills
- Access control
- Emergency response
- Record keeping
- Team collaboration
- Conflict resolution
- Customer service
- Front desk operations
- Data entry
- Cash handling
- Time management
- Hospitality services
- Guest services
- Listening skills
- Front office support
- Reservations
- Guest accommodations
- Training and mentoring
- Bookkeeping
- Guest check-in and check-out
- Computer skills
Timeline
Front Desk Agent
fort lauderdale grand hotel
03.2019 - Current
Security Supervisor
Parkway Christian Academy
08.2007 - 05.2017
Customer Service Representative
all fire services
01.1995 - 07.2001
High School Diploma -
Broward College
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