Tiffany Carroll
Director of Operations
Lemon Grove,CA
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Operations Management.
Overview
11
11
years of professional experience
Work History
Director Of Operations
Western Dental Orange
01.2017 - Current
- Lead a region of our offices with the primary responsibility of ensuring financial, operating and patient care excellence
- Accountability for key financial and operating results within the region and responsible for the overall leadership and development of the region's management team
- I have a passion for building high-performing teams that are dedicated to achieving results and supporting the company's values and goals
- I collaborate with office management, both clinical and non-clinical, Clinical Directors and Corporate Leadership in regard to dental office financial and operating metrics, leadership, communication, motivation, and patient care
- Oversee 16 offices and over 200 employees, 16 direct reports
- I focus on these items daily to ensure top efficacy and target achievement:
- Growth and Execution
- Work with operations and finance to develop and finalize budgets
- Analyze business and financial data to recognize trends, build on strengths, improve weak areas, and identify anomalies occurring in the region
- Develop action plans to improve Provide leadership, direction and communication necessary to achieve budget results and operating goals for each office in region
- Oversee and ensure office management and staff is focused is on providing consistent, excellent patient service
- Maintain working knowledge of competitors in the marketplace and stay well networked within region Operational Oversight
- Oversee region to ensure that priority projects and initiatives are executed and brought to
- Completion
- Oversee the opening of all new offices in the region and ensure an immediate positive
- Contribution
- Oversee compliance with federal, state, and local regulations that impact business operations
- Oversee compliance with company policies and practices People Development, Retention and
- Succession Planning
- Manage office teams in areas of performance
- Counsel managers and ensure managers counsel employees
- Give positive feedback and address performance issues quickly and thoroughly
- Oversee and lead ongoing succession planning in the region
- Serve as a role model for our company Values.
Senior Product Sales Manager
Western Dental
01.2016 - 01.2017
- Managed and executed all sales and promotional activity, supervising 800+ employees in areas including manufacturing production, supply chain, procurement, distribution, inventory, and compliance
- Collaborated with CEO and Board of Directors on which new products to implement into Company portfolio
- Developed and deployed an automated process to include product sales into every preventative treatment plan
- Created a sales cheat sheet for the entire company
- Implemented selling materials for 800+ employees to ensure success
- Served as the face of the organization for our products to internal and external partners
- Determined price schedules.
Business Manager
Coast Dental
01.2013 - 01.2017
- Ensured the efficient running of the dental office in accordance with established procedures and protocols
- Responded efficiently to patient and doctor needs and inquiries
- Ensured the delivery of quality dental care to patients
- Resolved patient issues in accordance with company policies and procedures, healthcare regulations and dental board standards
- Managed patient scheduling and direct patient traffic flow
- Presented treatment plans to patients, organized and present financial arrangements to patients, arranged payment schedules with patients
- Oversaw the processing of dental claims, coordinated with dental insurance companies to ensure claims are paid, managed specialist referral processed
- Recruited and selected office staff to meet operational requirements, along with training, development and performance management of staff to meet performance standards
- Determined staff schedules and ensure operational standards are met and managed employee relations and make certain staff have the necessary resources and support
- Monitored and maintained the office budget
- Organized and oversaw supply purchases, equipment upgrades and operations expenses
- Completed administrative functions including bank deposits, revenue posting, staff payroll and invoice processing
- Oversaw collections and accounts receivable
- Wrote business correspondence and reports
- Ran and analyzed management reports
- Supported marketing and promotion initiatives
- Maintained patient data according to regulations and company policies
- Ensured that records were stored securely and in compliance with privacy and security regulations
- Took responsibility for the appearance and functionality of the office
- Maintained facilities and equipment in accordance with hygiene and safety regulations including OSHA.
Education
No Degree - Behavioral Sciences
Cuyamaca College
06.2027
High School Diploma -
Grossmont High School
La Mesa, CA06.2008
Skills
- Strategic Planning
- Risk Mitigation
- Process Improvements
- Capital Spending
- P&L Management
- Operations Management
- Management Team Building
- Effective Leader
Affiliations
- Oral Health Coalition Member
Languages
Spanish
Limited Working
Timeline
Director Of Operations
Western Dental Orange
01.2017 - Current
Senior Product Sales Manager
Western Dental
01.2016 - 01.2017
Business Manager
Coast Dental
01.2013 - 01.2017
No Degree - Behavioral Sciences
Cuyamaca College
High School Diploma -
Grossmont High School
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