Open To Work
Tiffany Carroll
Nashville
Summary
Seasoned Office Manager , and Accounting Professional with a solid history of proven results.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Celebrity Personal Assistant
Private
Nashville
10.2021 - 02.2026
- Managed complex schedules for celebrity engagements and personal commitments.
- Coordinated travel arrangements including flights, accommodations, and transportation logistics.
- Handled confidential correspondence and communication with various stakeholders.
- Organized events and appearances, ensuring all details were meticulously planned.
- Researched locations and venues to select ideal settings for events or projects.
- Handled security concerns while traveling with or without the celebrity.
- Provided support for the celebrity's personal needs, such as shopping and errands.
- Managed household inventory and maintenance schedules.
- Screened telephone calls and inquiries and directed as appropriate.
Office Manager
2nd To None Black Car Service
Nashville
10.2017 - 12.2024
- Responsible for quoting, selling, booking, scheduling, and coordinating trips for a fleet of luxury transportation products.
- Initiate calls to clients and passengers to define and manage expectation and minimize aggravation and dissatisfaction.
- Respond to peak call volume, support reservations staff efforts and after-hours needs due to inclement weather, unanticipated volume/capacity surges and other emergencies.
- Managed daily office operations for a luxury black car service.
- Maintained communication with clients to ensure service satisfaction.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Senior Collections Representative
Premiere Credit of North America
Nashville
10.2013 - 09.2017
- Responsible for maintaining a collection portfolio of accounts using proven collection techniques to achieve successful recovery for our clients.
- Make telephone calls, via an automatic dialing system, to secure payments on outstanding debts.
- Establish ability to pay and identify appropriate payment option.
- Meet/exceed daily, weekly, monthly performance goals, use FACS collection system in order to efficiently and effectively work assigned accounts, managed ASCAP business accounts using SalesForce for communication.
- Display a courteous and professional manner when communicating the details of the account and the plan to resolve the debt.
- Work with minimum supervision while adhering to company policies and meeting collection goals, train new employees.
- Managed customer accounts to ensure timely collections and resolve disputes.
Accounts Receivable Manager/ Customer service
Cross Country Inc
Nashville
01.2001 - 10.2013
- Responsible for management of company wide A/R delinquent accounts, documenting accurate collection activity, evaluate status of accounts and prioritize collection action.
- Perform skip tracing and asset search for parties trying to skip payment, payment posting and seasoned data entry operator, worked closely with credit bureau in reference to accounts turned over.
- Prepare bank deposits.
- Avoid losses and create reasonable settlement offer/ re-payment plan on case by case basis.
- Responsible for company better business bureau complaints.
- I decreased allowance for bad debt by $34,359.
- Maintained a total A/R average of less than .05% of revenue.
- Ability to promote teamwork among peers and subordinates.
Education
Diploma -
Hillwood Comprehensive High School
Nashville, TNSkills
- Event Planning
- Customer Service
- Accounts Receivable
- Negotiation
- QuickBooks
- EDI
- Account Management
- Revenue cycle management
- Management
- HIPAA
- Organizational skills
- Accounts Payable
- Office Management
- Account management
- Accounts receivable
- Human Resources
- Personal Assistant Experience
- Administrative Experience
- RECEIVABLES
- Analysis skills
- Cold Calling
- Medical billing
- Phone etiquette
- Accounting software
- Communication skills
- CRM
- COLLECTIONS
- Account reconciliation
- CRM software
- Computer skills
- Cold calling
- Microsoft Outlook
Certification
F Endorsement
Additional Information - Core Competencies
- Procedural Compliance
- Leadership
- Skip Tracing
- CRM
- Post Charge Off Collections
- Account Negotiation
- Record & Information Management
- FACS
- Accounts Receivables
- FDCPA Compliance
- Conflict /Dispute Resolution
- Aging Reports
Personal Information
- Authorized To Work: US
- Title: Seasoned Professional
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkLocation Preference
RemoteOn-SiteHybridSalary Range
$45000/yr - $200000/yrTimeline
Celebrity Personal Assistant
Private
10.2021 - 02.2026
Office Manager
2nd To None Black Car Service
10.2017 - 12.2024
Senior Collections Representative
Premiere Credit of North America
10.2013 - 09.2017
Accounts Receivable Manager/ Customer service
Cross Country Inc
01.2001 - 10.2013
Diploma -
Hillwood Comprehensive High School