Tiffany Carter
Huntingtown,MD
Summary
Accomplished administrator professional with extensive experience in team leadership and process optimization. Demonstrates expertise in strategic planning, staff development, and enhancing operational efficiency, consistently achieving significant cost reductions and improved workflows. Proven ability to drive business performance through innovative problem-solving and effective leadership. Committed to fostering a culture of continuous improvement while adapting to evolving industry challenges.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Assistant Director for Administration
State of Maryland Department of Human Services
Calvert County, MD
01.2019 - Current
- Managed Local Governmental Administration activities across Finance, Audit, Human Resources, Quality Improvement, Procurement, Facility Operations and Fleet Management.
- Oversaw agency operations during Director’s absence.
- Delivered outstanding customer service to Agency staff and the larger community.
- Supervised facility operations, coordinating with the Department of General Services (DGS) to ensure optimal working conditions.
- Served as primary agency liaison to Calvert County Emergency Operations Center in emergencies.
- Coordinated and managed activities for the agency's Continuity of Operations Plan (COOP).
- Ensured interdepartmental coordination to meet project deadlines and budget.
- Worked with cross-functional teams to achieve goals.
- Ensured compliance with safety regulations among all personnel.
- Utilized various software and tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained close relationships with key stakeholders while managing expectations.
Human Resource Generalist
Ardagh Group
Milford, MA
10.2015 - 06.2018
- Managed the administration and delivery of a full spectrum of human resource programs and labor relations for a plant of approximately 220 hourly union and 35 salaried employees
- Organize implement and administer personnel and labor contracts projects and other initiatives that align with Company goals and objectives
- Coordinated human resource activities to ensure legal compliance fairness and consistency in areas of employment planning and staffing compensation affirmative action benefit administration labor employee relations training performance management organizational development workforce communications safety and benefits
- Effectively administer programs in accordance with Company policies and procedures including but not limited to Equal Employment Opportunity Affirmative Action compliance and OSHA
- Managed and monitor proper adherence to policies and procedures guidelines and documentation on all disciplinary action issues promotions transfers and terminations
- Participate in the investigation and resolution of ongoing employee relation problems anticipate problems recommend and initiate steps for corrective action
- Performed administrative activities necessary for the effective management of HR including budget control salaried administration and measuring work performance within the department
Store Hiring Agent/ Recruiting Coordinator
CVS Health
Lincoln, RI
06.2013 - 10.2015
- Worked with retail store managers on the administrative recruiting, staffing, and on-boarding functions for all store level positions
- Reported timely and efficient to manager inquiries concerning recruiting, staffing, and onboarding
- Maintained Applicant Tracking system as well as other HR systems and predefined business processes to hire candidates in accordance with the company hiring practices
- Accountable for the delivery of outstanding Customer Service through a strong commitment to customer needs with a demonstrated commitment to adhering to service levels, first call resolution and overall customer satisfaction
Assistant Store Manager
Wal-Mart Stores Inc.
Bellingham, MA
07.2008 - 06.2013
- Managed the operational and fiscal activities of the assigned departments, including staffing levels, budgets, and financial goals.
- Directed hourly associates on customer service techniques to resolve complaints and issues within company standards.
- Provided supervision and development opportunities for 300+ hourly Associates
- Upholds the Company's Open-Door Policy
- Skilled in HR policies, procedures, and evaluation processes.
- Handled document preservation notices concerning litigation and discovery processes.
Human Resource Coordinator
Wal-Mart Stores Inc.
Opelika, AL
07.1997 - 05.2008
- Organized and supervised applicant drug screenings.
- Liaised with insurance and retirement plan administrators, overseeing all aspects of employee benefits.
- Process required document thru payroll and ensure accurate record keeping and proper deductions for all employees
- Maintained and ensure the integrity and confidentiality of all employees’ files
- Prepare all internal documentation as it relates to wage increase, promotion, transfer, termination, etc
- Monitored and ensure compliance with company’s legal obligation to the FMLA, ADA, EEO/Affirmation Action, Worker’s Compensation, Unemployment and other employment laws
- Respond to unemployment request, and meet required deadlines
- Organize and prepare monthly company luncheons for 225 employees
- Coordinated and conducts new employee orientation and ensure the appropriate information was disseminated and the appropriate forms were completed and processed for all new hires
- Compiled payroll data for hours worked by preparing forms and entering data into payroll system
- Protect the interest of employees and the company in accordance with the company policies and government laws and regulations
- Complete daily office operation tasks including ordering, filing, typing and etc
Education
Master’s degree - Public Administration & Human Resources
Franklin University
Columbus, OH09.2021
Bachelor’s Degree - Human Resource Management
Columbia Southern University
Orange Beach, AL01.2013
PHR Certificate -
Southern Union Community College
Opelika, AL01.2000
Diploma -
Booker T. Washington High School
Tuskegee, AL01.1996
Skills
- Budgeting expertise
- Creative direction
- Corporate governance
- Team operations
- Crisis management
- Individual accountability
- Employee relations
- Staff development
- Strategic planning
- Financial administration
- Workforce planning
- Meeting facilitation
- Financial management
- Staff coordination
- Human resources
- Staff management
- Recruitment and hiring
- Negotiation
- Operations management
- Business administration
Certification
- Certificated State of Maryland Procurement Officer, Maryland Procurment Academy 04/05/2022
- National Associate of State Procurement Official certification, 12/30/2019
- IS-100c Certification, FEMA 05/2024
- IS-700B certification, FEMA 05/2024
Affiliations
- Volunteer at End Hunger in Calvert County food pantry
References
References available upon request.
Timeline
Assistant Director for Administration
State of Maryland Department of Human Services
01.2019 - Current
Human Resource Generalist
Ardagh Group
10.2015 - 06.2018
Store Hiring Agent/ Recruiting Coordinator
CVS Health
06.2013 - 10.2015
Assistant Store Manager
Wal-Mart Stores Inc.
07.2008 - 06.2013
Human Resource Coordinator
Wal-Mart Stores Inc.
07.1997 - 05.2008
- Certificated State of Maryland Procurement Officer, Maryland Procurment Academy 04/05/2022
- National Associate of State Procurement Official certification, 12/30/2019
- IS-100c Certification, FEMA 05/2024
- IS-700B certification, FEMA 05/2024
Master’s degree - Public Administration & Human Resources
Franklin University
Bachelor’s Degree - Human Resource Management
Columbia Southern University
PHR Certificate -
Southern Union Community College
Diploma -
Booker T. Washington High School
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