Tiffany Caruthers
Austin,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Inspiring manager with extensive experience in professional services, sales, and customer success; with 15+ years of experience in leadership roles.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Salesforce Alliance Solution Relationship Director
KPMG Global Services
Austin, TX
09.2022 - Current
- Partnered with internal KPMG Partners and Salesforce Account Directors and Alliance partners to create strategies for new business development in the Healthcare and Energy Industries.
- Directed and coordinated business development activities in partnership and alignment with Salesforce.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Provided Salesforce Subject Matter Expertise to formulate business development strategies, both Industry and Client specific.
- Showcased KPMG industry solutions and capabilities to drive awareness and identify new opportunities of play both internally and externally to Salesforce.
- Actively build, manage and report on Sales pipeline.
Partner Sales Manager
Salesforce
Austin, TX
04.2022 - 09.2022
- Identified, qualified and enabled high-value partners to drive revenue and deliver best-in-class solutions for Salesforce go to market teams.
- Leveraged CRM system and other analytic tools to establish detailed partner performance metrics.
- Conducted quarterly business reviews with partners and key Salesforce stakeholders to review business performance metrics, outcomes, and sales strategies.
- Collaborated with key internal stakeholders to further develop partner strategies and processes.
Customer Success Lead, Healthcare
Salesforce
Austin, TX
03.2016 - 05.2022
- Supervised success team, operations and resources to deliver profitable growth.
- Trained and mentored new team members to promote productivity, operational success, and develop core success engagement strategies for enterprise customers.
- Monitored KPIs to assess customer engagement.
- Met with customers to discuss best practices and drive outcomes.
Business Transformation Manager
Liveops
Austin, TX
03.2014 - 04.2016
- Conducted financial forecasting to explore strategic options and develop creative solutions to complex business issues.
- Identified opportunities for new product and features, while supporting business case to secure resources for opportunities.
- Coordinated with cross-functional teams to perform product testing and develop business plans.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Success Executive
Salesforce
Austin, TX
10.2007 - 04.2014
- Monitored KPIs to assess customer engagement.
- Drove customer escalations to resolution by engaging directly with clients.
- Compiled customer feedback for cross-functional departments to improve product or service features.
- Demonstrated and explained product features and benefits to drive license utilization and end-User adoption with customers.
Implementation Manager, Salesforce
Bluewolf (IBM)
San Clemente, CA
03.2007 - 10.2007
- Managed full project lifecycles beginning at inception and ending with customer-facing deployments.
- Prepared detailed project plans, incorporating activity definitions, task sequencing layouts, resource requirements and timeframe estimates.
- Led risk management efforts, gathering departments leads to collaboratively identify potential risks and brainstorm mitigation strategies.
- Oversaw budgets for project, tracked expenses, resources and timelines and communicated with key stakeholders on milestones.
Education
MBA - General Business
LeTourneau University
Longview, TX05.1999
Bachelor of Arts - Organizational Management
Texas A&M University
College Station, TX08.1995
Skills
- Team Building and Leadership
- Strategic Account Development
- Customer Portfolio Management
- Relationship Building
- Written and Verbal Communication
- Salesforce Software (7-certifications)
Certification
- Certified Prosci Change Management Expert (2019)
- Organizational Improvement Certification (2020)
- Master of Design Thinking Certification (2022)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Salesforce Alliance Solution Relationship Director
KPMG Global Services
09.2022 - Current
Partner Sales Manager
Salesforce
04.2022 - 09.2022
Customer Success Lead, Healthcare
Salesforce
03.2016 - 05.2022
Business Transformation Manager
Liveops
03.2014 - 04.2016
Customer Success Executive
Salesforce
10.2007 - 04.2014
Implementation Manager, Salesforce
Bluewolf (IBM)
03.2007 - 10.2007
MBA - General Business
LeTourneau University
Bachelor of Arts - Organizational Management
Texas A&M University
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