Tiffany Caster
Eight Mile,AL
Summary
Effective Medical Assistant who adapts easily to changing environments and demands. Customer service oriented Medical Assistant skilled with greeting patients, scheduling appointments and preparing patient charts. Enthusiastic team player, deeply committed to delivering quality care. Certified Medical Assistant with strong focus on patient care and clinical support. Skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Springhill physician practices
04.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed 25 patients a day to exam rooms, fielded questions, and prepared for physician examination
- Injections
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Completed 2 to 5 EKGs and other tests a day based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Measured patient pulse oximetry.
Customer Service Representative (MSS Tier1 and MSS Tier 1+)
Kelly Services
05.2021 - 03.2022
- Company Overview: Remote customer service provider
- Discuss customer information with customers/verify identity
- Troubleshooting
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
CNA
Ashland Place Health and Rehabilitation, LLC
02.2020 - 04.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Customer Service Representative
Alorica
12.2018 - 06.2019
- Receive and process over 30 incoming phone calls for clients, which includes obtaining, entering, and verifying customer information (names, addresses, credit card numbers, etc.), answering questions, resolving issues, providing customer service, adhering to scripts, and attempting to make up-sells
- Demonstrate personality/character that can create personal connection/bond with the customer when greeting them over the phone
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Associate of Science - Nursing
Coastal Alabama Community College
Bay Minette12-2026
Certification - Medical Assistant
Fortis College-Mobile
Mobile, AL05.2023
High School Diploma -
Satsuma High School
Satsuma, AL05-2013
Skills
- HIPAA Compliance
- Vital Sign Monitoring
- Compassionate
- Adaptable
- Patient documentation
Certification
- Insurance adjuster license, 02/01/23, 02/01/25
- Property & Casualty (WC and crop)
- CCMA Certification, 05/01/23, 05/01/25
- BLS Certification, 07/01/22, Present
Additional Information
I have been working for Colleen Homan at Springhill Physician Practices on extern. I completed 180 hours of extern with her. I currently work for Colleen Homan.
Personal Information
Authorized To Work: US
Languages
English
Native or Bilingual
Timeline
Certified Medical Assistant
Springhill physician practices
04.2023 - Current
Customer Service Representative (MSS Tier1 and MSS Tier 1+)
Kelly Services
05.2021 - 03.2022
CNA
Ashland Place Health and Rehabilitation, LLC
02.2020 - 04.2021
Customer Service Representative
Alorica
12.2018 - 06.2019
- Insurance adjuster license, 02/01/23, 02/01/25
- Property & Casualty (WC and crop)
- CCMA Certification, 05/01/23, 05/01/25
- BLS Certification, 07/01/22, Present
Associate of Science - Nursing
Coastal Alabama Community College
Certification - Medical Assistant
Fortis College-Mobile
High School Diploma -
Satsuma High School
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