Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
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Tiffany Castillo

Jacksonville,FL

Summary

Driven and detail-oriented customer support professional with a background in banking and mortgage services. Experienced in managing high-volume inquiries across phone, email, and in-person channels with professionalism, empathy, and efficiency. Known for taking full ownership of customer issues, communicating clearly, and delivering timely, accurate solutions. Skilled in navigating complex systems, supporting financial products, and building trust with clients through reliable, solution-focused service. Committed to creating positive customer experiences and continuously improving processes to support team success.

Overview

12
12
years of professional experience

Work History

Relationship Banker

Synovus Bank
08.2024 - 03.2025
  • Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
  • Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
  • Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
  • Enhanced reputation as a trusted advisor with clients through consistent delivery of high-quality financial guidance and support.

Mortgage Loan Coordinator

Cross Country Mortgage
04.2020 - 05.2022
  • Developed comprehensive reports tracking mortgage pipeline activity for upper management review.
  • Implemented quality control measures to ensure accuracy and compliance with industry regulations throughout the loan process.
  • Maintained strong relationships with clients, resulting in increased referral business for the company.
  • Improved customer satisfaction rates with timely and accurate loan application updates.
  • Streamlined mortgage loan application processes by implementing efficient document management systems.
  • Facilitated clear communication between borrowers, underwriters, and other stakeholders to resolve issues quickly and efficiently.
  • Organized client documentation effectively, streamlining workflow for faster approvals and closings on mortgage loans.
  • Managed a high volume of mortgage loan applications, ensuring timely processing and approval.
  • Worked with underwriters to fix application problems and resolve issues.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.

Front Desk

Sunset Inn
06.2016 - 01.2019
  • Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
  • Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
  • Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
  • Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
  • Managed reservations system effectively, minimizing mix-ups and overbooking.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

Leasing Coordinator

Lincoln Military Housing
12.2014 - 01.2016
  • Developed strong rapport with both current and prospective tenants by consistently providing exceptional customer service.
  • Collaborated with other team members on multi-unit properties'' projects to improve overall efficiency.
  • Maintained up-to-date knowledge of local laws and regulations pertaining to leasing and property management, ensuring compliance in all aspects of the role.
  • Improved tenant satisfaction by efficiently addressing and resolving leasing inquiries and concerns.
  • Conducted property tours for potential tenants, showcasing amenities and highlighting unique features of the community.
  • Managed leasing documentation, including lease agreements, addendums, and move-in/move-out forms, ensuring accuracy and compliance with local regulations.

Receptionist

Sonrisa Cleaning
03.2013 - 11.2014
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone, or postal mail.

Education

Bachelor of Science - Criminal Justice

University of Maryland - Baltimore
Baltimore, MD
06-2025

Associate of Science - Accounting

Ashworth College
Norcross, GA
06.2017

Skills

Strong Communication Skills

Professional ethics

Enrollment management

Organizational abilities

Conflict resolution techniques

Document Review Competence

Customer Service

Data Entry

Strong Communication Skills

Volunteer Work

Green Meadows Homeowners Association (HOA)
Secretary and Treasurer
April 2024 - Present

  • Financial Management: Manage and oversee the financial operations of Green Meadows HOA, responsible for managing funds exceeding $200,000.
  • Budget Oversight: Develop and maintain the annual budget, ensuring alignment with HOA goals and community needs.
  • Contract Management: Negotiate and manage contracts with vendors, ensuring cost-effective services for the community.
  • Meeting Coordination: Organize and facilitate HOA meetings, ensuring accurate minutes and timely communication of decisions.
  • Community Engagement: Foster positive relationships with homeowners, addressing concerns and promoting community involvement

Timeline

Relationship Banker

Synovus Bank
08.2024 - 03.2025

Mortgage Loan Coordinator

Cross Country Mortgage
04.2020 - 05.2022

Front Desk

Sunset Inn
06.2016 - 01.2019

Leasing Coordinator

Lincoln Military Housing
12.2014 - 01.2016

Receptionist

Sonrisa Cleaning
03.2013 - 11.2014

Bachelor of Science - Criminal Justice

University of Maryland - Baltimore

Associate of Science - Accounting

Ashworth College

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